Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge.
At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.
As an Accounts Receivable Specialist, your daily responsibilities will be to communicate with our customers to ensure the collection of our contracted fees or resolve collection issues. This position will partner with the sales team as needed to resolve outstanding debts. This opportunity is ideal for a well-organized and detail-oriented individual who has strong communication, customer service, and problem-solving skills, and is excited to be a part of a team to sustain improvement in this key component of the company.
Key Responsibilities Manage and collect on outstanding receivables through communications with our customers.Follow up on outstanding invoices with the appropriate documentation and information, to ensure payment is made as promised.Maintain accurate records documenting collection efforts, facts pertinent to the transaction, and payment status or reason for payment delay.Work with Sales Department to help resolve discrepancies.Provide management with updates regarding collection progress.Identify at-risk accounts, monitor accordingly, and assist with minimizing billing discrepancies.Assist with special projects as assigned.Required Experience/Skills Must have strong attention to detail.Strong work ethic and willingness to take ownership for wide-ranging responsibilities.Excellent interpersonal skills, flexibility to accommodate different situations and temperaments.Ability to multi-task and work in a fast-paced and demanding global environment.Working knowledge of Microsoft Office (Excel, Word, Outlook, etc).Excellent organization and prioritization skills.Ability to perform under pressure and meet tight deadlines.Strong communication skills, both verbal and written.What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be done differently both in our internal processes and to help our clients.We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting-free days, generous time off policy, and wellness programs to name a few.We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.Diversity is important to us. Growing, maintaining, and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights, and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable, and better place.
We are a drug-free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state, and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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