Advisory Implementation Specialist (Risk Management)Galway, Ireland
About Us Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge.
At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who want to help build the software company of the future and make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.
As an Advisory Specialist, you are intense about technology and exceed all expectations with your clients, from deadlines to deliverables. This position is responsible for executing and delivering operations risk management solutions. This role is expected to be an expert in the Diligent Operational Risk Management solutions and collaborate with internal teams to get the job done.
Key Responsibilities Utilize your product and domain expertise to deliver customer requests and create a delightful customer experience.Responsible for the timely and quality delivery of the services requested by customers.Collaborate with Customer Success Managers, Senior Managers, and Managers to ensure any new service requests are handled appropriately or routed to the correct teams.Document and maintain standard operating procedures for performing customer-specific requests.Consult with global implementation teams and customer success teams to provide technical guidance to customers to leverage more value from the product.Required Experience/Skills 2-5 years of experience in an internal or external client-facing or consulting role.Ability to effectively engage customer personnel in solution discussions to resolve issues regarding compliance, vendor management, information security, and/or risk management requirements and goals.Strong passion for Compliance, Vendor Management, Information Security, and/or Risk Management fields.Ability to work as part of a team to deliver in tight timeframes and respond quickly in an ever-changing environment.Experience in Microsoft Office, especially using Microsoft Excel.Undergraduate degree in a relevant area (e.g., Business Administration, Compliance Management, Legal & Ethics, Supply Chain Management, Engineering, Information Security, or MIS) is a plus.Preferred Experience/Skills Demonstrate effective time management and ability to multi-task in a fast-paced environment.Experience with GRC and/or analytics tools is a plus.Experience in a platform-based product/solution is an added advantage.What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be done differently both in our internal processes and to help our clients.We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting-free days, generous time off policy, and wellness programs to name a few.We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.Diversity is important to us. Growing, maintaining, and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights, and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who want to help build the software company of the future and make the world a more sustainable, equitable, and better place.
We are a drug-free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, or sexual orientation in accordance with applicable federal, state, and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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