The Role My client, a well-established non-profit organisation is seeking an experienced Assistant Housing Officer to join their operations in Blanchardstown, Dublin 15.
This is a full time, office-based, 6 month fixed term contract.
Tasks & Duties Deliver Comprehensive Housing Management Services Ensure tenants receive a high-quality housing management service.
Recover rent arrears effectively and meet set targets.
Address tenancy agreement breaches promptly and resolve issues efficiently.
Maintain high standards in customer interactions and ensure properties are let within target times.
Support Housing Officers and Estate Management Assist Housing Officers in identifying and implementing estate improvements.
Encourage resident engagement initiatives and foster community involvement.
Provide support in managing anti-social behaviour (ASB) cases and other tenancy breaches.
Collaborate with Internal and External Partners Coordinate with internal departments and external agencies to ensure smooth planning and delivery of new developments.
Oversee timely completion of health and safety checks and inspections by Housing Officers.
Enhance Customer Experience and Service Delivery Actively engage tenants to gather feedback on service quality and drive continual improvement.
Support the development of customer service policies, including customer complaints management.
Maintain Accurate Records and Monitor Performance Ensure accurate updates of computerised systems, including Civica Cx, RTB portal, occupancy returns, rent reviews, and data spreadsheets.
Generate and maintain monthly and quarterly performance reports.
Additional Duties and Compliance Perform tasks to ensure the effective running of services, including administrative, financial, and health & safety responsibilities.
Promote and adhere to regulatory requirements, such as GDPR, RTB legislation, and Housing Regulator standards.
Undertake other duties as directed to meet the evolving needs of the organisation.
Experience, Knowledge & Qualifications A minimum of four year's experience in client services, high-level customer support, or a dynamic administrative role involving complex responsibilities.
Excellent administration skills with proficiency in MS Word, Excel and Outlook.
Excellent communication skills both written and verbal.
Strong analytical and reporting skills.
Extensive knowledge of social and affordable housing and of tenancy management.
A full clean license with access to own vehicle is essential for this role.
All candidates must currently reside within a commutable distance with full working rights.
For further information please contact Sabrina on 086 127 5159