Associate Level 1- Client Services Location: Dublin Office - George's Quay House
Job Type: Full time
Application Deadline: March 31, 2025
Job Requisition ID: J47692
About the Opportunity Join us as an 'Associate-Client Services' at Fidelity! If you enjoy phone conversations with customers and seek a dynamic role, look no further.
Discover an exciting opportunity to be a key player in our thriving Customer Services-Call Center team.
What sets you apart: Are you confident in your customer service skills? Are you able to reliably commute to the office? Strong telephone and interpersonal skills, with a willingness to learn new technologies? Passionate about finding solutions for customers and contributing positively as a proactive team player? What sets us apart: Join our rapidly growing team Benefit from supportive in-person and virtual training including classroom and practical experience Discover exciting career advancement possibilities for a secure future Free underground car parking available in our Dublin office About Fidelity International We're proud to have been helping our clients build better financial futures for over 50 years. From more than 25 locations around the world, we provide investment services and retirement expertise to everyone from central banks to private individuals.
Department Overview The Client Services department is crucial for delivering outstanding customer experiences. Our vision is to provide seamless support to our customers and advisers.
What you'll do In our busy phone teams, you will offer first-line support to customers or Financial Advisors, ensuring the best customer experience possible.
Responsibilities: Handle interactions with customers or Independent Financial Advisors (IFA's) through phone, email, and letter. Take ownership of customer interactions to ensure issues are resolved satisfactorily. Explain UK products & services and provide guidance on tools to empower customers to self-serve. Adhere to the call process ensuring best practices are followed. Acknowledge and manage customer complaints, striving for early resolution. Efficiently escalate risk or potential fraud situations to the appropriate person. Your Skills and Experience: Prior experience in a Customer Service industry, preferably within a corporate environment. Strong telephone and verbal communication skills. Active listener. Passionate about delivering positive solutions for customers. Experience using technology platforms to deliver service and a willingness to learn new technologies. Proactive team player with a desire to improve knowledge and contribute to positive team dynamics. Feel Rewarded We offer a comprehensive benefits package, support your development, and aim for flexibility in work arrangements. For more about our work and our approach to dynamic working, visit careers.fidelityinternational.com.
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