Associate/Senior Associate – Customer Excellence & Medical Solution - GermanApply locations: Ireland, Cork
Time type: Full time
Posted on: Posted 10 Days Ago
Job requisition id: R-70450
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for patients around the world.
Eli Lilly Cork is made up of a talented diverse team of over 1,600 employees across 38 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more.
Lilly offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidized canteen, onsite gym, travel subsidies and on-site parking. In-house People Development services, Educational Assistance, and our 'Live Your BEST Life' wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.
Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself. Purpose: The purpose of the Customer Excellence & Medical Solution role is to:
Provide a timely, professional and quality response to medical/pharmaceutical inquiries from customers (e.g. healthcare professionals, patients).Align to the standards and with a focus on customer experience (CX).Document all customer interactions (including enquiries, Product Complaints and Adverse Events) in the appropriate computer systems, following the appropriate business procedures to ensure regulatory compliance.Customer Excellence & Medical Solution function combines scientific knowledge and communication expertise to deliver relevant medical content that:
Is meaningful and relevant to customers.Enables informed and balanced treatment decisions that enhance patient care.Advances the quality and transparency of Lilly research.Primary Responsibilities:
Enquiries ManagementCreate, Promote and Maintain Operational ExcellenceCompliancePartnershipMinimum Qualification Requirements:
Bachelor's degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or a related discipline, or relevant equivalent business experience.Educational/work background in a health care, medical affairs, clinical development, scientific or medical communications field to understand national health care systems and organizational hierarchies.Other Information/Additional Preferences:
Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner.Excellent written skills to succinctly, accurately and objectively respond to customers queries.Proactive, analytical and pragmatic approach to problem solving.Good time management skills.Effective prioritization showing ability to be flexible whilst meeting customer needs and managing their expectations.Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
#WeAreLilly
About UsAt Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world. We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe!
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