Associate / Sr. Associate -O2C Supply Chain

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
JOB TITLE: Associate / Sr. Associate-O2C Supply Chain REPORT TO: O2C Sr. Manager – Supply Chain LOCATION: Cork, Ireland About Us: Eli Lilly Cork is made up of a talented diverse team of over 1,800 employees across 38 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials, and more. Lilly offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies, and on-site parking. In-house People Development services, Educational Assistance, and our 'Live Your BEST Life' wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.
Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourself!
Purpose The primary role of the O2C Supply Chain Management Associate is to support the management and control of all inventory and replenishment activities to ensure supply to distributors and our patients is maintained at the highest level. Ensure enough stock is located at the appropriate locations to support demand. Proactive communications and actions taken to relevant stakeholders to mitigate any downstream/upstream market changes. Be seen as a "go-to" information resource for O2C Supply Chain queries.
Key Responsibilities Compliance Understand and follow all compliance policies, laws, regulations and The Red Book and follow all local market regulations.Ensure adherence to Anti-Corruption requirements when interacting with stakeholders.Ensure all operational controls are completed to the level required and within the agreed timeframe.Integrate compliance into daily activities.Comply with any corrective actions.Cooperate with investigations, monitoring, and audits.Operational Activities Control inventory interfaces with LSP (Local Service Provider).Control inventory movements done by LSP and reconcile SAP with LSP's inventory levels.Run inventory reports and propose actions (scrapping, rebalancing, etc.).Run interfaces with LSP and ensure orders have been integrated in SAP.Manage, track and resolve Tier 2 disputes and route to local affiliates when required.Interact with local quality department.Proactively review orders from LSP (external partner) to ensure correct levels are being maintained at depot level.Support operational metrics and SLA reporting.Liaise with internal contacts including Finance, Sales and Marketing, Manufacturing, and Distribution.Act as a power user for O2C Supply Chain Management.Propose and implement standardization for SCM processes.Manage all replenishment activities including Purchase order requests and communication with all stakeholders.Build and maintain a strong knowledge of the organization's product lines within the market.Lead & assist O2C Management to ensure all deliverables are met.Proactively take control of issues and provide solutions to customer/management.Resolve and or escalate issues raised including those raised by team members.Mentor and provide coaching support to associate team members.Take accountability for assigned markets and any other tasks as assigned by Management.Create, Promote and Maintain Operational Excellence Provide input and recommendations into current processes and ways in which it can be improved in terms of efficiency and effectiveness.Continuously look for ways to improve our service level for our customers/stakeholders.Support organizational changes.Provide training to the business areas that support the processes.Participate in internal and external educational opportunities relevant to the Information or customer service environment.Additional Skills/Preferences Ability to handle complexity and utilize analytical skills, with attention to detail.Ability to proactively & effectively analyze & resolve problems.Ability to effectively prioritize and complete key tasks and deliverables.Able to respond flexibly and empathetically to customer needs, managing their expectations effectively.Ability to work in a global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external LSP team members.Minimum Qualification Requirements:Degree level qualifications in business discipline essential.Supply Chain management specialization in demand planning preferable.Min 1-2 years of Supply chain experience.Demonstrate strong interpersonal, written, and oral communication skills.Ability to work in a global multi-cultural environment.Ability to develop good relationships with various levels of personnel in Lilly's Financial organization, Affiliate organization, third-party service providers, and external auditors.Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner.Able to respond flexibly and empathetically to customer needs, managing their expectations effectively.Demonstrate strong interpersonal skills, written and oral communication skills.Accuracy and attention to detail.High learning agility.Proactive, analytical, and pragmatic approach to problem solving.Able to work under pressure, meet short deadlines, multiple priorities and concern for maintaining standards.Good time management skills.Leadership skills.Presentation skills.Effective prioritization showing ability to be flexible whilst meeting customer needs and managing their expectations.Proficient at a high level with Microsoft Office software (Excel, Word, etc.).Desirable:SAP experience an advantage.SCM functionality is highly preferable.Compliance and controls particularly SOX experience a distinct advantage.Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
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