About Us TitanHQ is proud to be Ireland's largest indigenous cybersecurity company, protecting thousands of customers globally.
Working at TitanHQ means developing and delivering cutting-edge technologies and innovative solutions to meet the cybersecurity needs of our SMB and MSP customers.
Our award-winning SaaS solutions include spam filtering, DNS filtering, security awareness training (SAT) and anti-phishing software. At TitanHQ our work is guided by our values: Customer First, Tenacity, Reliability, Integrity, Belonging and Energy.
Together we are the Customer First TRIBE.
We're immensely proud of the fun and inclusive culture that exists at TitanHQ and are committed to fostering an environment where people are given the tools they need to thrive.
And it's not all work and no play, at TitanHQ we also have a busy calendar of wellness and engagement activities along with active employee-led groups including our Sports & Social Club and the Community Champions group. #Jointhetribe The role The Business Process Analyst - Process Management & Systems Integration will partner with multiple IT and business teams to define and document functional requirements necessary for IT systems development, ensuring alignment with business needs and goals.
You will play a key role in evaluating and solving complex business problems, particularly in the context of how various systems interact and integrate.
You will be the go-to person for optimizing processes and workflows, ensuring seamless integration of IT tools.
Your day -to- day Process Management & Systems Integration: Analyze, document, and optimize business processes, focusing on how different systems work together, ensuring cohesive workflows between CRM systems like SugarCRM, Salesforce, and service platforms like Zendesk, Freshdesk, or ServiceNow.
Gather & Document Requirements: Collaborate with stakeholders to gather and document business and technical requirements, translating them into system specifications.
Development Support: Participate in the development of test cases, conduct/document test results, and maintain existing systems, supporting team members in software development activities, including coding for business logic and user interfaces.
ITIL Implementation: Apply ITIL methodologies to improve service management processes and ensure IT systems are aligned with industry standards.
Quality Assurance: Ensure the highest standards of system and software quality assurance by continually analyzing existing applications and identifying areas for improvement.
System Integration: Oversee the integration of various IT systems, ensuring seamless data flow and functionality across platforms.
Project Coordination: Support the implementation of projects by coordinating with the development team, testing business requirements, and tracking progress through implementation.
Support Activities: Take ownership of support activities related to system functionality, enhancements, system/integration testing, and user acceptance testing.
What you bring to the team Educational Background: Bachelor's degree in a business or technical discipline (Information Systems, Engineering, Computer Science) with 2-3 years of business analysis experience.
Process Management Expertise: Strong experience in process management, with a focus on system integration and optimization.
CRM & Service Platform Experience: Hands-on experience with CRM systems like SugarCRM or Salesforce, and service platforms like Zendesk, Freshdesk, or ServiceNow.
ITIL Knowledge: Experience with ITIL methodologies and their application in IT service management.
Coding Experience: Basic to intermediate coding skills, preferably in scripting or development languages related to business logic and relational databases.
Analytical Skills: Strong analytical thinking and problem-solving abilities with attention to detail.
Team Collaboration: Ability to work independently and as part of a team, demonstrating initiative and a proactive attitude.
Quality Assurance: Extensive knowledge of software quality assurance practices and methodologies.
Business Intelligence & ERP Systems: Experience with business intelligence tools and ERP systems is a plus.
Project Management: Proven ability to meet project deadlines and deliver high-quality work.
Software Development Life Cycle (SDLC): Familiarity with the software development life cycle and best practices.
TitanHQ Benefits - What will you get in return?
Opportunity to have an impact within a Private Equity funded, High Growth Irish Company Highly engaged team environment, leveraging agile methodology, where you will get to drive the roadmap and deliver cutting edge features for customers in the cyber security space.
We encourage contribution, collaboration and decision-making.
Join a growing team of strong players with the opportunity to learn and grow your knowledge and career.
Great Sports and Social club with lots of events for the team throughout the year - matched Company contribution.
Company pension scheme and vacation allowance Death in service benefit (4 x basic salary) Company Sick Pay Income Protection scheme Health insurance through VHI
