Based in our Galway Clinic - We are looking for someone to build their professional career with Hidden Hearing as an integral member of our Galway Clinic team, who are helping patients hear better, every day. As Clinic Coordinator, you will be in the position of delivering our life-changing hearing healthcare firsthand, whilst building yourself, your colleagues and our patients for success.
The central responsibilities of this role are:
Patient Care: Provide a high quality of professional patient care to all inbound and outbound calls, covering the Galway area.Telemarketing: Manage all inbound and outbound telemarketing calls/leads for the Galway area, and ensure weekly/quarterly and annual targets are met and diaries are full. Our expectation is for our Clinic Coordinators to complete 80+ calls per day. Previous telemarketing experience advantageous.Brand Ambassador: Representing Hidden Hearing, you will uphold our core values on a daily basis by consistently delivering a phenomenal patient care experience that we, as the modern hearing care experts, have been providing for almost 40 years.There is a basic salary, and commission, giving On Target Earnings of circa 40K per annum.
At Hidden Hearing, we are dedicated to each of our employee's wellbeing; we will listen to you, help you live an engaged work life, and will treat you with respect and fairness.
If you think that you would be a suitable candidate to join our Hidden Hearing team, we would be delighted to hear from you.
Job Type: Permanent, Full-time
OTE for this role are: €30,000 - €40,000 per year
Additional leaveCompany eventsCompany pensionCycle to work schemeReferral programmeSick payDirect family member discountSchedule:
8 hour shiftDay shiftMonday to FridaySupplemental pay types:
Commission payHidden Hearing is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity, equity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community. Who we areWe in Hidden Hearing Ireland have provided hearing health care across the island of Ireland for over 35 years. We combine the latest technology with the highest standards of professional hearing care. We do this by understanding our purpose and living our values.
Our commitment to employee engagement is achieved by creating a culture and environment where everyone can harness their unique talents, develop their strengths, and deliver a phenomenal experience for both our internal customers and our patients. We do this through continuous career and personal development, and 'We Create Trust-, work as 'Team Players', identify 'Innovative Solutions', and come to work with a 'Can Do Attitude'.
Our team is made up of audiologists, wax removal technicians, clinic coordinators, telemarketing assistants, customer services, finance and operations, HR, L&D & Compliance as well as Marketing. We are committed to Diversity, Equity and Inclusion and respect difference, we can do this because we have one shared purpose – to provide life changing hearing health care. That has been our sole focus for over 35 years.
When you are ready to become a life changer and want to join our team of modern hearing care experts, talk to us about your role aspiration and how we can help you achieve your career goals. We're all ears!
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