Role - Community Operations Analyst - Lithuanian Location - Dublin (Onsite) Contract type - Permanent, Full-Time Work model - Onsite (Sandyford, Dublin 18) Working hours - 9 till 5.30 or 6 pm till 2 am with night premium Language - Lithuanian At Covalen, we're not just a business process outsourcing (BPO) service provider – we're industry pioneers collaborating with organizations worldwide for over 25 years.
From established sectors to cutting-edge industries, our tailored BPO solutions forge powerful partnerships, helping clients achieve their unique goals.
DUTIES AND RESPONSIBILITIES Assist our client's community and help resolve inquiries empathetically, accurately and on time.Become and remain knowledgeable about client's products and community standards.Make well-balanced decisions and be an effective advocate for our community.Exhibit strong interpersonal skills, verbal and written communication skills, and empathy.Display a strong bias to doing what's right.Investigate and resolve issues reported on client's platform.Support and report potentially abusive content.Respond to user inquiries with high quality, speed, empathy, and accuracy.Use market-specific knowledge to identify scalable solutions to improve user support.Gather, analyze, and utilize relevant data to enhance the user experience.Enforce clients' Terms of Use by monitoring reports of abuse.Review reported content within agreed turnaround times and quality standards.Identify inefficiencies in workflows and suggest solutions.Recognize trends and escalate issues outside company policy to the global team.ABOUT YOU Strong personal resilience with the ability to operate in a pressured and fast-paced environment.High adaptability and a positive approach to challenges.Ability to make decisions and solve problems.Effective time management and prioritization skills.Ability to work as part of a team and consistently hit KPIs.ESSENTIAL COMPETENCIES: Fluent in Lithuanian and English.Cultural understanding of the market.Experience in an office environment is preferable.Extremely reliable, consistent, and hard-working.Passion for ensuring a positive, safe user experience.Flexible in working in a fast-paced environment with various projects.Ability to learn new information quickly.Eligible to work in Ireland full time.BENEFITS Meals provided onsite during shift hours.Health Care.Extensive Training & Development.Free access to Group Scheme website.Free access to 24-hour Employee Assistance Programme (EAP).Free access to Wellness Programme.Tax Saver Scheme.Bike to Work Scheme.Equal opportunity employers: At Covalen, we champion diversity and equality, recognizing the collective strength found in the diverse backgrounds, skills, and experiences of our team members.
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