Who are we?
At Culligan Shared Services, we are part of the esteemed Culligan group that has served customers with innovative water solutions for over 80 years.
Our mission is to provide superior drinking water systems, water softeners, and filtration solutions while minimizing environmental impact.
We strive to deliver excellent service, ensuring our customers enjoy the highest quality water for their needs.
Position Overview: We are seeking a diligent and organized Credit Controller to join our team.
In this role, you will be responsible for managing customer accounts, ensuring timely collection of payments, and maintaining accurate ledgers.
Your contributions will directly support our financial health and help strengthen customer relationships.
Key Responsibilities: Maintain and manage ledgers recording customer debts, communications, queries, and outcomes.
Ensure timely cash collections and proper recording of customer debt.
Resolve and negotiate debt cases with both internal and external customers.
Administer customer account details and case notes accurately.
Collaborate with necessary operational teams to ensure effective resolution of customer debts.
Handle payment disputes and work closely with collections and credit control teams.
Manage the volume and value of unallocated cash to maintain sustainable levels and minimize bad debt.
Perform cash allocation and account reconciliation as needed.
Requirements Essential Qualifications: Minimum of 1-year experience in credit control or relevant financial role.
Strong verbal, negotiation, and written communication skills.
Proficiency in Microsoft Office applications.
Demonstrated ability to provide excellent customer service.
Desired Qualifications: Familiarity with ERP and company accounting systems.
Experience in a shared services environment is a plus.
Benefits Working Monday-Friday 9am-5pm 23 days annual leave plus the option to buy more Company Sick Pay (after qualifying period) A market leading company pension Employee rewards and discounts through Perks at Work Option to join Health Care Cash Plan Cycle to Work scheme available 24/7 365-day access to Employee Assistance Programme through Health Assured Well being programs – your well being is important to us Access to on-going learning and development with our online learning platform Refer a friend bonus You would be joining a fun, colleague focused environment, where you are acknowledged and awarded for hard work