Customer Experience Associate - Mandarin or Cantonese Language Skills an Asset Work Location: Richmond, British Columbia, Canada
Hours: 15
Line of Business: Personal & Commercial Banking
Pay Details: $21.50 - $27.05 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.
Job Description: At TD Canada Trust, we strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers.
Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.
In this role, you will: Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures.Understand and determine customer needs to recommend solutions specific to those needs.Respond and resolve customers' concerns using standard procedures.Achieve assigned goals and business objectives by promoting banking solutions.Connect personally with customers to advise them appropriately on banking solutions.Help build a positive, diverse and equitable work environment.Assist the team by respecting coworkers and keeping everyone up-to-date on routine activities.Deliver quality customer experiences and recommend operational improvements.Job Requirements: High School diploma and/or 1+ years of relevant experience.Strong administration, organizational, planning and time management skills.Hands-on knowledge of using MS Office (Word, Excel, and Outlook).A dynamic communicator with established customer experience skills.Mandarin or Cantonese Language Skills are considered an asset for this opportunity.
Additional Information: We're delighted that you're considering building a career with TD. We're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes.
Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
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