Customer Service and HR Manager - OnsiteMusgrave is one of Europe's most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain.
Every day we feed one in three people in Ireland through 11 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest, and Musgrave Market Place.
We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve.
We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to ensure that happens. We want to make a positive impact on the world, and we will support our suppliers and customers to make a difference too.
Roles and Responsibilities: HR: To ensure that all aspects of absence, timekeeping grievance, and discipline are communicated and dealt with effectively with the support of Central Human Resources.Ensure adherence to the Musgrave Policy and Procedures for all colleagues.Conduct disciplinary procedures.To ensure adherence to all relevant HR policies and a working knowledge of the legislation that supports these.Liaise closely with Central Human Resources department in all HR-related areas involving legislative procedure.Manage the recruitment process for colleagues from interview stage through to onboarding and setting new starters up on the system.Manage all HR-related KPIs.Responsible for the payroll for the site, supported by the wider Payroll department.Maintain a harmonious working environment to ensure colleagues are aware of the role they play in achieving the overall company objectives.Ensure all staff are clearly focused on the need to satisfy the customer and are given the opportunity to use their individual skills.Consider the welfare and wellbeing of colleagues and manage such areas as holidays, rosters, overtime control, working standards, appearance, and general working procedures.To ensure regular communication briefings with all colleagues as per Communications strategy.To manage & complete the weekly payroll for the branch.Ensure high levels of employee engagement in the branch.Manage all employee issues in a fair and consistent manner.Responsible for the Engagement & Charity initiatives.Undertake any other adhoc duties required by the general manager.Customer Service: Checkouts/Reception/Cash Office: To ensure exceptionally high standards of customer service are offered at all times.Devise and maintain a process for ensuring all customer queries and complaints are followed up in an efficient and professional manner. Ensure that these are recorded and monitored on a regular basis.To ensure the correct operational procedures are maintained and reviewed on a continual basis.To effectively co-ordinate the checkout operation and ensure high levels of accuracy are maintained at all times.Reception - Implement an audit process to be carried out on a monthly basis to ensure all reception systems and procedures are adhered to in the appropriate manner.Cash Office - Implement an audit process to be carried out on a monthly basis to ensure all cash office systems and procedures are adhered to in the appropriate manner.Education and Experience: 3 - 5 years experience in a similar management role within a Wholesale or retail environment is desirable.Must have a good working knowledge of current and impending employment legislation, ideally CIPD qualified as a minimum.Must have experience of implementation of HR policies and practices e.g., recruitment, absence management.Previous experience of reporting HR-related KPIs and payroll experience is highly advantageous.Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
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