ECC Engineer The Enterprise Command Center (ECC) is Millennium's first line of defense and first response against infrastructure disruptions and failures. The team's goal is to react quickly, efficiently, and effectively in order to maximize uptime of systems and minimize trading downtime. The successful candidate will work on resolving infrastructure issues and fulfilling service requests across the following platforms: Compute (Unix and Windows), Monitoring, Database, Storage, and Networking while also managing infrastructure and trading outages that can potentially impact the business.
The successful candidate will work within the Enterprise Command Center (ECC) New York-based team. The candidate should have a good understanding of IT Infrastructure with at least 3 years of relevant experience. Excellent communication skills and work schedule flexibility are required. Mobility to other teams within infrastructure is possible based on skills and knowledge developed within the role.
Responsibilities Infrastructure MonitoringEyes on glass continuous monitoring of our technology estate to either anticipate or identify technology issuesInfrastructure OperationsTroubleshoot and remediate issues within Millennium's IT infrastructureFulfill adhoc and scheduled operational requestsCollaborate with local and global teams to continuously share knowledge of the health of the production environmentWrite and maintain detailed runbooks with specifications for alert escalation and other processesInfrastructure and Trading Incident ManagementDrive support teams to address and resolve incidentsCoordinate responses to outages, communicate to stakeholders, and manage incident bridges / callsEnsure all incidents are accurately documented within our ITSM toolsetsContinuous ImprovementIdentify and look at ways of improving current processes or increasing service qualityConstantly review and evaluate methods of working to look for efficiencies and ways to improve workflowQualifications/Skills Required Candidates must have a College Degree in an IT disciplineNetwork experience (Cisco CCNA certified)Basic Compute (Linux and Windows) operational experienceGood problem-solving skillsQuick learner, detail-oriented; demonstrable thoroughness and strong ownership of work.Good team player with a strong willingness to participate and help others.Able to prioritize in a fast-moving, high-pressure, constantly changing environment; high sense of urgency with ability to adapt to new responsibilitiesStrong communication skillsExperienced in interacting with demanding customersKnowledge of monitoring tools is a plusExperience in running incidents/situations/crisis events in a complex environment desired but not essentialSchedule Holiday rotation coverage requiredWeekend coverage required
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