Enterprise Digital Underwriting Manager - 24 Month FTCAs a trusted Insurance partner to over 700,000 customers across the island of Ireland, Allianz plc has built a local and global brand based on trust, integrity and outstanding customer service for over one hundred years. Our Commercial business has set ambitious growth targets into 2028 and to help us to deliver on that goal we are now recruiting an Enterprise Underwriting Manager to join our hybrid-working team.
The Opportunity As a key part of the Enterprise leadership team reporting to the Senior Enterprise Underwriting Operations Manager, you will develop and lead a new team of Underwriters and Underwriting Assistants who underwrite and service property, fleet and liability business across all commercial sectors.
You will leverage technology to streamline underwriting activities, optimise current processes, and ensure superior service delivery to enhance overall operational performance. You will also act as business owner to relevant processes and systems that support the wider team.
Role Responsibilities: Translate the organisational strategy into local goals and objectives for the team, maintain an overall plan for achievement of these goals and report against progress.Conduct regular performance coaching conversations with your team of Underwriters and Underwriting Assistants who are responsible for delivering prompt and accurate online underwriting support to our broker partners.Work with key stakeholders to implement strategies to streamline communication and improve broker satisfaction with the online underwriting journey.Act as business owner for relevant service providers on behalf of the wider Operations area.Develop and execute strategic plans aimed at enhancing efficiency and quality within Enterprise Underwriting Operations.Stay informed about industry trends and best practices within Allianz Group to continuously improve service delivery and operational performance.Utilise appropriate tools and process improvement methodology to reduce manual tasks and enhance the quality and efficiency of support provided by the team.Create a feedback loop to gather input from team members and stakeholders on technology changes, using this information to make necessary adjustments and improvements.Implement robust quality assurance measures to maintain high standards of service delivery.Adjudicate on escalated customer complaints and support the resolution of operational and systemic errors through identifying and addressing root causes.Minimum Requirements: Demonstrated ability to lead operational teams and manage people, processes and productivity.Minimum of 5 years' experience within the General insurance industry.Strong focus on understanding and improving broker satisfaction.A proven track record of Customer Service delivery, against relevant KPI's (e.g. service level agreements, targets and quality & productivity metrics).Experience with implementation of process improvement projects, including lean methodologies.Proven experience in translating high-level organisational strategies into actionable team goals.Regulatory Notice Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. This role is a Control Function (CF-4,8) and is subject to F&P Standards. This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023.
Allianz plc. is regulated by the Central Bank of Ireland.
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