Join IBM's worldwide design and UXR organization for AI Applications, where our mission is to empower users to do their best work through intuitive and visually engaging interfaces. As a UX Researcher, you'll play a crucial role in creating end-to-end customer experiences for AI-enabled solutions that help businesses make informed, data-driven decisions.
Responsibilities:
Uncovering insights, inform design decisions, and forge new opportunities to improve business outcomes through the rigorous study of people and the ecosystems in which they exist.
Continuously building team understanding and empathy through empirical observation, experience, and making.
Identifying and communicating high priority questions and opportunities for research to lead team towards strategic opportunities and tactical improvements
Identifying and communicating appropriate research methodology to address research opportunity
Recruiting appropriate participants for research plans and goals
Conducting research methods and activities to capture qualitative and quantitative data
Analyzing qualitative and quantitative data to generate insights
Delivering compelling stories to communicate actionable insights for team and stakeholders
Collaborative Development: Work closely with design team members and developers to build, update, and modernize software product user interfaces using agile methodologies.
Scenario Design: Design business process scenarios and flows for user interfaces and demonstrations.
Feedback Loop: Share work-in-progress designs and actively engage in giving and receiving constructive critique.
Business Context: Understand business problems across our customer base to provide context for deliverables.
Cross-Team Collaboration: Collaborate with various stakeholders such as design researchers, content designers, developers, product owners, etc., across worldwide teams.
Design Thinking Workshops: Plan, lead, and moderate virtual and in-person design thinking workshops.