French and Dutch Customer Service Specialist required with 2 years plus experience in customer service / order management function. Permanent. Galway city. Hybrid.
The Customer Service Specialist will be responsible for a variety of tasks including order processing, problem solving, admin support for our commercial sales team and logistic support for both our internal and external customers.
Responsibilities: Process all orders received via CRM system.Communicate proactively with internal and external customers regarding order status.Review and maintain customers' open orders on a daily basis.Investigate and resolve order processing issues reported by customers and work cross-functionally with other departments.Collaborate with other departments to ensure accuracy of data maintained on SAP.Keep customer account changes up to date and communicate them to the commercial sales team.Stay updated on products, inventory levels, special requirements and promotions communicated from various departments to support the delivery of excellent customer service.Communicate regularly with Team Lead regarding all changes, issues, and potential concerns with any customer accounts.Work with the central warehouse and/or supply chain team regarding inventory, escalations, and customer inquiries.Comply with and execute applicable Quality Management System (QMS) processes to support the delivery of an excellent customer experience.Requirements: Previous customer service experience desired, preferably in the healthcare industry but not essential.Fluency in French, Dutch, and English is essential.Proficient in MS Office programs such as Word, Excel, and Outlook, and comfortable with IT systems.SAP or other ERP system experience is a significant advantage.For a confidential discussion and more information on the role, please contact Noeleen Stewart. ****** 091-706712
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