Our client, a global provider of machinery automation solutions, are seeking to recruit a Junior Technical Support Engineer to join their expanding Dublin team.
As a Junior Technical Support Engineer you will play a critical role in assisting customers with product information, diagnosing and resolving technical issues and set-up and training on various products.
Role: Investigate and resolve technical issues reported by customers or end-users, this involves analyzing logs, diagnosing problems, and providing solutions.
A hands-on approach with hardware and software products including handling initial diagnostics of issues reported from the marking and installation product range.
Interact with customers primarily via email or phone.
Effective communication is crucial to understand customer issues, provide updates, and guide them through solutions.
Liaise with colleagues based in HQ to secure technical information and solutions as required by customers.
Ongoing product training on the products.
This includes understanding features, configurations, and common use cases.
Creating and maintaining records such as internal technical service logs, product changes / discontinuations, product comparisons etc.
to assist both customers and internal teams.
Work closely with colleagues both internally and at HQ.
Manage the escalation of complex or unresolved issues for higher-level support.
Assist customers with product information, setup & training and offer advise on best practices.
Being flexible to requests by management to undertake additional responsibilities as and when required.
The role may require travel within Ireland and also at times abroad.
Core Skills/Attributes: Technical Qualification in Electrical, Engineering or IT Comms Good organisational skills Proven technical background with an ability to develop a deep understanding of electrical systems including hardware, software & networks.
Ability to stay current with latest technological developments.
Ability to work independently and as part of a team.
Show ability to handle multiple issues simultaneously as time management and prioritization are key skills required.
Experience in using MS Outlook & MS Teams Excellent level of computer skills essential with detailed knowledge of Microsoft Word, Excel, PowerPoint.
Knowledge / experience with CRM systems.
Attention to detail is essential including an ability to systematically approach problems, evaluate potential solutions, and anticipate the implications proposed actions.
Must have the ability to clearly communicate technical information in a clear and understandable manner, to both customers and colleagues with varying levels of technical expertise.
A clean full Irish driving license.