Head of Cloud Operations Role Overview: The Head of Cloud Operations is responsible for designing, deploying, and supporting the cloud infrastructure services that power the company's product portfolio. This role requires a blend of deep technical expertise and strong leadership skills to guide the organization through transformative changes in its cloud infrastructure strategy. The Head of Cloud Operations will spearhead the development and deployment of an integrated suite of operational tools, ensuring the efficiency, performance, and reliability of production services across various cloud environments. The role also includes building robust processes to support audit and compliance requirements. Key Responsibilities: Lead the design, deployment, and management of cloud infrastructure services across multiple platforms, with a strong focus on AWS. Develop and implement a cloud operations strategy, including capacity planning, performance optimization, and cost management. Drive the development of operational tools and processes to ensure seamless cloud infrastructure management, supporting scalability and availability. Collaborate with cross-functional teams to provide technical leadership, coaching, and mentorship to both senior and junior team members. Establish and maintain processes and tools for audit/compliance requirements, ensuring security and regulatory standards are met. Provide advanced technical troubleshooting and Tier 3 support, managing complex issues to resolution. Stay ahead of industry trends and best practices, continuously evaluating and implementing emerging technologies to optimize cloud operations. Required Qualifications: 10+ years of hands-on experience managing cloud or operational infrastructure environments, with a strong emphasis on leadership. Extensive expertise in cloud technologies, especially AWS, with a proven ability to design and implement scalable cloud solutions. Deep understanding of Agile methodologies, particularly with experience in SAFe (Scaled Agile Framework). Experience with modern development tools and practices, including Git, Python scripting, PowerShell, and container orchestration technologies such as Docker and Kubernetes. Solid knowledge of infrastructure, including Windows, Linux, IP networking, and security practices (DNS, firewalls, load balancers). Strong familiarity with SRE (Site Reliability Engineering) and DevSecOps methodologies. Proven ability to lead cross-functional teams, guide technical decision-making, and foster a collaborative, innovative team culture. Excellent communication skills, with the ability to influence decisions, manage change, and transfer knowledge effectively across all levels of the organization.
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