Instructional Designer

Instructional Designer - Galway Our client, a multinational SaaS provider, is seeking an experienced Instructional Designer to join their team and be responsible for designing engaging and effective e-learning courses and programs. The ideal candidate will have strong technical skills, solid business insight, and the ability to simplify complex concepts.
The successful candidate will be responsible for creating engaging self-paced e-learning courses and other learning content. In addition, you will be responsible for ensuring an outstanding customer experience from onboarding to graduation and renewal.
Role responsibilities: Work alongside copywriters to turn written materials into engaging e-learning coursesCreate immersive educational experiences using a variety of mediums to maximize engagement (e.g. diagrams, videos, activities, assessments, scenarios, interactive exercises)Utilize style guides, user experience best practices, and user feedback to create courses that are easy to navigateManage ongoing maintenance or application for new accreditation for new credentials for the programsMaintain courses and organize course documents and assetsOwn usage of the learning management systemRun regular reporting across courses and users and partner with internal teams to drive customer adoptionProvide administrative support and customer support to customers of bespoke programs, including responding to customer inquiries, managing users, and updating contentEquip the customer support team with FAQs and guides to answer customer inquiriesManage and maintain documentation for onboarding across our customer groupsRequired Experience/Skills: 2-5 years of experience in curriculum and instructional design for adult learners in an e-learning environmentIn-depth knowledge of learning theories and instructional design modelsStrong project management skillsExcellent communication skills in English, both written and verbalExperience with a learning management system, ideally Thought IndustriesExperience with authoring technologies, ideally Articulate Rise 360Familiarity or proficiency with coding is a bonus (SQL, Python, HTML, CSS)If interested in learning more about this exciting opportunity, please forward your CV using the apply button.

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