The Insurance Account Manager is responsible for managing and developing relationships with clients for their personal insurance needs within the Irish market.
This role involves providing expert advice on a wide range of personal insurance policies, offering tailored solutions, handling policy renewals and claims, and ensuring the highest level of customer service and compliance with Irish regulations.
Key Responsibilities: Serve as the main point of contact for a portfolio of personal lines clients across Ireland, maintaining and strengthening client relationships.
Assess and analyse individual insurance needs to recommend suitable coverage options for home, motor, travel, and other personal policies available in the Irish market.
Respond promptly to client queries, offering expert advice on policy coverage, renewals, claims, and other insurance-related matters.
Prepare and process quotations, new business applications, policy renewals, endorsements, and cancellations with accuracy.
Maintain accurate and up-to-date client records, policy documentation, and all correspondence in line with Central Bank of Ireland (CBI) regulations.
Keep up to date with personal insurance products, underwriting guidelines, and regulatory changes in Ireland.
Identify opportunities to cross-sell and up-sell additional insurance products or services that meet clients needs and provide value.
Conduct regular policy reviews with clients to ensure their cover remains relevant and cost-effective.
Negotiate terms and pricing with underwriters to secure competitive premiums for clients.
Assist clients with claims management, from initial notification through to settlement, ensuring a seamless process.
Liaise with insurers, loss adjusters, and relevant parties to achieve fair and timely claim outcomes.
Advocate on behalf of clients and ensure their interests are represented throughout the claims process.
Ensure all activities comply with the Central Bank of Irelands Consumer Protection Code, Data Protection regulations, and other relevant legislation.
Conduct risk assessments and provide tailored advice to clients on risk mitigation strategies.
Maintain a high standard of ethical conduct and client care in line with Irish regulatory standards.
Stay informed on the Irish insurance market, new product developments, and regulatory changes that may impact clients.
Participate in training and development to ensure continual professional growth and knowledge in the insurance industry.
Qualifications and Skills: Education: Leaving Certificate required; APA: Required CIP: Highly Desirable Experience: Minimum of 2-3 years of experience in personal lines insurance, sales, or client management in Ireland.
Strong knowledge of Irish personal insurance products, underwriting practices, and claims processes.
Excellent communication, negotiation, and customer service skills, with the ability to build and maintain trust with clients.
Strong organisational skills, detail-oriented, and capable of managing multiple tasks and client portfolios.
Proficiency with insurance management software, online platforms, and MS Office Suite.