To ensure the smooth and efficient operation of the Hotel maintaining agreed standards and service while placing emphasis on security, cleanliness and controls.
Full-Time Night Porter Candidate will be responsible for: - Overseeing and being responsible for the efficient operations of the Night Operations Function to a high standard.
Front office duties to ensure that you and the team aware of each night's business activity and generating reports.
Dealing with any guests queries and responding to them quickly and efficiently in a warm, friendly, and helpful manner.
Demonstrating excellent rapport with guests in friendly atmosphere. Ensure that all security/fire checks are carried out each night and logged.
Assisting in other food and beverage departments when the need arises.
All cleaning standards and check lists are carried out.
To respond to Guest Reservations enquiries - ensuring that you take correct details and contact numbers.
Ensuring that meeting rooms/function rooms are set up as per standard.
Team member training and carry out on the job training where required.
Ideal candidate will meet the following criteria: - Have a minimum 1-2 years' experience at Night Level in a 4 or 5-star Hotel or property.
An excellent working knowledge of front office systems and operations.
Have excellent organisational and communication skills.
Have good people skills to work well in a team.
Can ensure that our guests experience a true sense of 'Hospitality in a Castle'.
Full clean driving licence is required.
Flexibility to enjoy working night shift.
Motivations: Competitive rates of pay.
Accommodation can be provided.
Full Training is provided.
Wellness programme.
Resort benefits are available e.g. discounts on hotel accommodation, food and beverage.
Free onsite parking.
Meals whilst on duty.
Free leisure centre membership.
Discounted leisure centre activities.
Sick Pay Scheme.
Pension Scheme after 6 months.
Corporate Social Responsibility initiatives.
Sustainability programmes.