Overall Job Purpose Responsibility for the hotel during night hours, ensuring that the highest level of guest service is given at all times, paying particular attention to conference/function business and all public areas, ascertaining complete guest satisfaction at all times; Role Specific Duties: To ensure meeting & event rooms are properly set up, broken down and reset according to the weekly function sheets; To liaise with front office regarding all aspects of client's requirements; To set up and deliver room service requests when required; To deal with external and internal queries; To carry out our customer relations policy ensuring that we maintain 4 star standards at all times; To report and where possible take action on incidents of accidents or damage in the Hotel; To be proactive in maintaining energy efficiency within the Hotel; To deal with customer complaints in an efficient and professional manner and to notify Management of these; To ensure the safety of all our guests throughout the night, by completing the safety checks and night audits competently; Ensure the hotel is prepared for the next day's business; Serve all guest requirements for the property during the night period; Ensure that all necessary steps are taken to safeguard company money, goods and assets; Coordinate and carry out various cleaning duties and general portering duties, as necessary; Provide a safe and secure environment for hotel guests; Be proactive in ensuring that all Health & Safety procedures and hygiene procedures are adhered to at all times; Some of the benefits of joining the team at Oriel House Hotel: - Free parking - Complimentary Leisure Club Membership - Staff Meals - Contributory company pension scheme.
(12 months service requirement) - Company Life Insurance Scheme - Employee Assistance Programme - Talbot Collection Friends and Family Rates - Training and Development Opportunities - we invest in our people - Being part of a progressive & growing company