Closing date for receipt of applications is Friday (29/11) at 17:00 Agency support not required for this role About Pepper Advantage Ireland:
Pepper Advantage Ireland has been instrumental in helping Irish individuals, businesses and investors navigate their financial journey since 2012. We manage over €20bn worth of assets and have a skilled team of more than 600 people across Dublin and Shannon. We're here to service loans and mortgages which includes processing loan payments and when needed, working with customers to resolve late payments or assist with financial difficulties.
As part of the international Pepper Advantage Group, we combine local knowledge with global expertise. With operations across the UK, Europe and Southeast Asia, we employ over 3,500 people and have over €50bn in assets under management.
About this role:
The purpose of the Agent - Operations Support is to complete all administration functions to support the business. Ensure that this is achieved in the context of controlled policies and procedures while providing exceptional customer service and minimising risk.
Location: Shannon
Permanent/Full time Key Responsibilities Operational Support 100% of post is completed dailyEnsure post is assigned to the relevant departmentsAll outgoing post Franked and ready by 4pm dailyOperations Mailbox queries actioned dailyAll invoices kept up to dateClient administration to be processed daily within agreed timelines (share point/system admin)Management Information from SharePoint to be provided to key stakeholders and client as appropriateQuality Control Ensure systems are accurately updated with all relevant informationCheques updated & sent to DublinActioned work closed down on SharePointCustomer Service Retrieval of paperwork from Wincanton as requiredMaintain the flow of incoming post to the business unitsHighlight any process that could be improved on and communicate to the business units ManagersCompliance through Risk Management Conduct all tasks in a manner compliant with all policies, procedures, legislative and regulatory requirementsSkills & Experience Leaving certificate or equivalentPrevious experience working in an administrative roleKey Performance Indicators Daily spot-checks on Ops MailboxFeedback from business functionsWeekly AuditsFeedback provided during one to onesAccuracy and timeliness of Management InformationAdherence to all policies, procedures, legislative and regulatory requirementsIT KnowledgeRiskCommunicationAccuracy & QualityAdaptability/Dealing with ChangeFlexibilityOrganisational SkillsPepper is an equal opportunity employer.
Role Profiles are subject to change in line with business needs.
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