Waterford
Part-Time Customer Service Agent
This is a work from office position.
We are currently recruiting for Part-time employees to work 20 hours minimum per week, with the opportunity of overtime. Infosys BPM
Infosys BPM is the business process management unit of Infosys and started its operations in Ireland in 2014. We deliver exceptional service offerings across numerous sectors - telecommunications, manufacturing, social media, healthcare, edtech, and fintech. We provide voice support, customer service and technical support operations for large global enterprises. We operate across 5 locations in Ireland – Dublin, Wexford, Waterford, Clonmel and Craigavon, supporting multiple clients. Positions are available at each location.
At Infosys, we aim to create an inclusive workplace and leverage the power of diversity for a sustainable competitive advantage, enabling employees to participate, develop and contribute freely and equitably. We are committed to providing a work environment free of discrimination and harassment.
The role:
Based in our offices in Waterford, you will be working for Infosys BPM on behalf of our partner, as a Part-Time Customer Service Agent. As frontline staff, you are the first point of contact providing support for a leading brand, delivering a first-class customer experience. In order to deliver the highest level of customer experience, skills such as active listening, selective questioning, problem solving and showing empathy are required. You will have the opportunity to participate in a fully paid pre-live training environment which will enable you to acquire these skills. We will provide you with the best tools and resources to exceed our customer's expectations and enable you to provide them with a truly remarkable experience.
This is an amazing opportunity to join a global leader in next generation business process management services if you decide to join our team at Infosys BPM. We promote a positive work-life balance, and we are looking for Customer Service Agents to join our fun and dynamic team here in Waterford.
Paid Training:
All training provided is fully paid and will take place on site at our offices in Waterford. As a Part-time Customer Service Agent you will complete the following training:
20 hours over the week:
Monday: 17.00pm to 21.00pm
Friday: 17.00pm to 21.00pm
Saturday & Sunday: 11.30am to 20.00pm
There are many benefits to working at Infosys: 30 days holiday (includes 10 statutory days entitlement) – Pro-rata basis for Part-time rolesPermanent Contract of EmploymentHigh energy and dynamic work environmentCulture for promoting from withinLearning and development platforms available to all employeesGlobal company with opportunities for growth across many countriesOpportunities to be involved and give back to the communityEasily accessible site for all modes of transportSpecial staff offers – reduced rates with local stores and amenitiesFree access to the VHI Employee Assistance Programme and to the Virgin Pulse platformPRSA pension schemeEligibility to take part in client bonus schemes on some campaignsSupportive working environmentThe opportunity to make life-long friendshipsTenure based Health cover contributionsTenure based Maternity cover contributions The part you will play within the Infosys team: You will be frontline support for our clientsAbility to use the systems and tools available to effectively handle customer's queriesStrive to achieve and maintain service level statisticsMaintain a high level of first call resolution and quality assuranceContribute to overall team performance within your specialised department Personal success profile: Fluency in English is a pre-requisite for this rolePassion for providing exceptional service to clientsIT literateConfident telephone manner with strong communications skillsSelf-motivated and friendly with a positive outlookAbility to handle confidential informationTeam PlayerStrong attendance, performance and adherence to policies are essential for this role Hours of Operation:
Minimum of 20 hours per week.
Business hours:
Monday: 17.00pm to 21.00pm
Friday: 17.00pm to 21.00pm
Saturday & Sunday: 11.30am to 20.00pm
Location:
On site at our offices in Waterford X91 W2WH.
Rate of Pay:
Base hourly rate paid at €12.70
The purpose of this job description is to provide a concise statement of the major responsibilities of this position in a standardised format. It is not intended to describe all elements of the work that may be performed and should not serve as the sole criteria for personnel decisions and actions.
All aspects of employment at Infosys are based on merit, competence, and performance. We are committed to embracing diversity and creating an inclusive environment for all employees.
Job Type: Part-time
Pay: €12.70 per hour
Benefits:
Employee assistance programOn-site parkingPrivate medical insuranceSick payWellness program Schedule: Monday to Friday Work Location:
In person
Reference ID: Wat PT
Expected start date: 02/09/2024
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