Policy Enforcement Manager, Hate Speech, Trust and SafetyCompany: Google
Location: Dublin, Ireland
Experience Level:Mid
Minimum Qualifications:Bachelor's degree or equivalent practical experience.4 years of experience in operations such as trust and safety, scaled operations, intelligence analysis, or organizational optimization.Experience in three of the following areas: program management, policy analysis, policy implementation, operations management, escalation management, or stakeholder management.Experience in data analysis and spreadsheet software.Preferred Qualifications:Experience in content policy, anti-abuse, and reviewing online content.Experience in identifying abuse trends or working in news or policy.Experience in SQL.About the JobFast-paced, dynamic, and proactive, YouTube's Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.
As a Policy Enforcement Manager, you are responsible for working with a global team from Policy, Enforcement, Product, Engineering, Tools, Legal, and other teams to prevent violative content from appearing on the site. With tools and technology, you evaluate abuse trends and quality within vendor operations and develop creative solutions to address quality, workflows, and processes. You review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities. You will review graphic, controversial, and offensive video content in line with YouTube's Community Guidelines.
ResponsibilitiesTrack and monitor performance against key metrics, turning data into digestible and actionable stories for cross-functional teams.Manage content escalations, providing data and content-driven insights and implementing solutions.Research and stay up-to-date on key trends and suspicious patterns across policy areas. Ensure effective implementation of policy by drafting guidelines for reviewers.Oversee enforcement quality across policy areas, including calibrations with vendor teams. Work cross-functionally, think strategically, and keep the users safe while protecting free speech.Provide operational and policy expertise to our Product, Engineering, and User Experience teams. Support the development of automated enforcement solutions.Equal Opportunity EmployerGoogle is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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