Reservations Agent

Role Objective: Responsible for the day to day Reservations for the hotel.
Key Duties: Key Duties: Handle guest reservations via telephone, email and online to ensure that these are processed to the highest standard.
Promote and sell hotel services and products.
Maintain guest information in line with company policies.
Actively manage our hotel price rate strategy to ensure that our offerings are competitive and compelling for prospective customer Manage the enquiry handling system for groups, from initial enquiry, to contracting and handover to operations prior to arrival.
Be responsible for assessing new enquiries, preparing quotes and formal proposals and/or for agreeing rates to be quoted by individuals within the department.
Be responsible for ensuring that all enquiries are responded professionally, using the departmental standards and within the departmental time standard so that sales are maximised.
Ensure that all up-selling opportunities are exploited.
Ensure that all tasks on the reservations daily check list are completed prior to the reservations department closing each day.
Take on projects as directed by the General Manager.
Skills & Attributes Required Proactive and driven with a desire to meet and exceed targets 2 Years previous reservations or Front office experience a bonus Outgoing personality - Excellent communication skills, both verbal and written Excellent time management and organisation skills High standard of customer care with good problems solving ability Ability to work as part of a team and independently Qualifications: Previous reservations experience a bonus Knowledge of property management systems, Hotsoft would be an advantage Excellent knowledge of Microsoft Office Programs including Outlook and Excel Possess a good command of the English language and the ability to clearly and pleasantly communicate with guests Skills: Reservations, Room Revenue, Customer Orientated Benefits: Meals on duty, Onsite Parking