The Heritage offers a sophisticated elegance with impeccable hospitality set in the wonderful Laois countryside comprising of a luxury world class Hotel and European Award-Winning Spa.
We are currently accepting applications for a Senior Bartender to join our existing team.
O To operate the Till system effectively.
O To greet all guests with a smile, eye contact and a greeting if appropriate.
O To maintain your station in a clean and tidy condition at all times.
O To carry-out mise en place for service, ensuring it is sufficient to allow for the required standard of service, i.e.
setting tables, stocking stations, preparing tea / coffee etc.
O To correctly clear, polish and store crockery, cutlery and glassware to minimise breakages and loss, while maintaining standards.
O To correctly take orders to the Heritage standard maximising and promoting sales by recommending products where appropriate.
O To promote a helpful and professional image to the client, and give full co-operation to any client requiring assistance, with a prompt caring and helpful attitude.
O To anticipate client needs in order to enhance quality service and in turn enhance client satisfaction.
O To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner and to be flexible in assisting around the hotel in response to business and clients needs.
O To maintain regular and effective communication within your team and at all levels by attending briefing sessions when required.
O To have knowledge of wines, spirits and the menu items.
O To handle guest's complaints discretely, notifying the Head of Department or the Food & Beverage Director.
O To have a complete knowledge of the Heritage and the product and services it offers.
O Maintain cleaning programme in operation.
O Ensure full knowledge of all hotel facilities including opening and closing times and promote these facilities at every opportunity.
O To familiarise yourself with your departmental SOP (Standards of Procedure Manual) which is available from your Department Head.
O To attend and support hotel and departmental meetings as requested.
O To be fully familiar with the complaints procedure and that complaints are dealt with in a courteous and sympathetic fashion and reported to the Duty Manager if necessary.
O To work towards achieving high hotel inspection results.
O It is agreed that flexibility of employees is fundamental to the Hotel's ongoing progress. The Heritage 'Core Values' Our Core Values are the essence of what we stand for as a company and it is our vision to instill a people focused culture within the hotel.
These 5 core values give The Heritage a framework for leadership and set the foundations for our employees to grow and prosper in their roles with us Put Our Guest First Be Nice, Be Kind Pull Together Own it, Do it Raise the Bar Why work for The Heritage, part of FBD Hotels Discounted rates in other FBD properties Health Club membership Refer a Friend incentives Learning and development opportunities Employee Assistance Programme Strong team focus and team atmosphere Meals and uniform are provided Free parking onsite