Benefits: Company contributed pension Private Health Insurance Educational assistance programme Development & progression opportunities Shift allowance Full Training will be provided Vitalograph is a leading manufacturer of medical respiratory diagnostic devices and software, used in the diagnosis of respiratory disorders, and advanced high-reliability equipment and software systems used in respiratory end-point clinical drug trials. We have designed, developed and manufactured respiratory diagnostic devices, software, and consumables for healthcare professionals, for 60 years.
Headquartered in the UK, Vitalograph has operations in Ireland, Germany, and the USA.
Are you a tech-savvy problem solver with a passion for ensuring excellent customer service?
We are seeking a 'Site Support Technician' to join our team and provide essential support to our global customers.
You'll play a crucial role resolving and troubleshooting IT issues.
When Site Support activities are not required the Site Support Technician will assist in the processing of data from company medical devices.
Shift pattern is as follows: Evening Roster - Monday - Thursday: 13:30- 22:00, Friday: 13:30 - 20:50 Duties & Responsibilities: Provide site support in a timely fashion in relation to the use of Vitalograph devices and systems.
Take ownership of investigation and resolution of issues/queries that may arise.
Log & update queries/issues on internal ticketing service.
Collaborate with other departments to provide solutions when required.
Assist with external user access for systems and services.
Assisting in the creation and review of work instructions for the resolution of issues that may arise.
Co-ordinate with other team disciplines to ensure team & company targets are met.
Analysis of data from company medical devices.
Minimum Requirements: Strong written and verbal communication skills Good IT skills - including use of MS Office or equivalent (excel/word/outlook).
Customer Service experience via email and phone.
Understanding of issue management and root cause analysis.
Previous experience in a remote technical support role.
Key competencies: Must be highly motivated and have a strong desire to succeed.
Outstanding organisational and time-management skills.
Self-disciplined, organised and can take ownership and responsibility for business objectives.
Ability to positively influence thinking, behaviour, and gain commitment.
Exceptional ability to leverage/collaborate effectively with internal stakeholders.