Job Description At VSpa, we pride ourselves on providing a serene and luxurious experience for our guests.
From the moment they enter, our team ensures that every guest feels welcomed and cared for.
We are looking for a friendly and professional Spa Receptionist to join our team and be the first point of contact for our clients.
About The Role Key Responsibilities : Greet and welcome clients warmly upon arrival.
Manage the spa's booking system to schedule appointments efficiently.
Handle phone and email inquiries about services, availability, and pricing.
Process payments, issue receipts, and maintain accurate records.
Ensure the reception area is clean, organized, and inviting at all times.
Collaborate with the spa team to provide exceptional customer service.
Address guest concerns promptly and professionally.
Qualifications : Excellent communication and interpersonal skills.
Previous experience in customer service or receptionist roles, preferably in a spa or hospitality setting.
Proficiency in using booking systems or scheduling software.
Ability to multitask and stay organized in a fast-paced environment.
Friendly, professional demeanor and a passion for delivering outstanding service.
Availability to work flexible hours, including weekends and evenings.
Skills Needed Servicing, Hospitality About The Company The Gallen Hospitality group is comprised of three 4-star, family-run hotels located in Ballybofey and Gweedore, Co Donegal.Owned by the Gallen family, the Villa Rose Hotel was established in the year 2000 and is comprised of 57 bedrooms, state of the art spa facility and has been consistently named Ireland's top hotels in the Tripadvisor Traveller's choice awards.In 2016, the Gallen family added Jackson's Hotel to their offering.
With 135 bedrooms, a leisure centre and extensive conference & banqueting facilities the hotel is one of the largest in the region.In 2021, the family acquired An Chúirt Hotel in Gweedores 66 bedrooms & a health club.
An Chúirt is nestled in the beautiful Donegal countryside with the iconic Errigal Mountain as it's backdrop.
Company Culture At Gallen Hospitality our culture centers around our people and we focus on their well-being, safety and equality.
With over 300 employees, we are a principal hospitality employer in the County.
When we take care of our staff, our staff take care of our guests.
WELL-BEING We believe the role we can play in our employees well-being is one of the most important responsibilities we have as employers.
EQUALITY We operate an Equal Opportunities Policy.
We are proud of how often employees are promoted within the Group.
Desired Criteria Proficient computer skills Required Criteria Right to work in Ireland Good Command of English Language Customer service experience Working Knowledge of Computers, to include Microsoft Suite Closing Date Friday 31st January, 2025