Technical Training Program Manager, AWS Tech UDESCRIPTION
Become a pivotal player with AWS Tech U in driving meaningful change within our dynamic organization. In this multifaceted role, you will own the strategic direction of high-impact technical training programs, forging strong customer relationships and ensuring seamless end-to-end delivery. Leveraging your eye for quality assurance and process improvement, you will optimize program effectiveness, aligning content and communications to meet evolving customer needs. As a creative problem-solver, you will identify new growth opportunities, test innovative ideas, and use data-driven insights to continually enhance our impact. Equally important, you will provide coaching and mentorship to learners, contributing to content development that elevates our expertise.
Key job responsibilities Contribute to the program strategy, communicating results and influencing senior leadershipDrive relationship between engagement resources and customersManage the end-to-end delivery of engagementsDrive quality assurance and lead process improvement for the programContent delivery and support, creating an inclusive learning environment per program requirements (Professional skills/business acumen)Manage program communications (from delivery to Tech U and its customers)Identify/nurture new business opportunities and maintain strong relationship with stakeholders to understand customer needs/challenges and align Tech U engagementsIdentify and test new ideas on how to further improve our effectivenessUse data and metrics to determine and drive improvementsProvide coaching and mentorship to program participants and alumniTravel 10-20% of the timeWork closer to partners, customers and engagements (On-site)BASIC QUALIFICATIONS
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience using data and metrics to determine and drive improvements
- Bachelor's degree
PREFERRED QUALIFICATIONS
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience building processes, project management, and schedules
- Excellent verbal and written communication skills
- AWS certification
- 3+ years of technical adult learning and education program experience
- Recent experience in a fast-paced, multinational technology company
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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