Job DescriptionReporting to the Regional Supervisor, the successful candidate will be responsible for the following activities:Process driving licence applications within a defined timeframe and ensuring that the highest standards of customer services are achieved including compliance to Identity Validation, Document Validation and NDLSFO Business Rules.To process applications within a defined timeframe ensuring the highest standards of customer service are achieved.Ensure the utmost due diligence is applied to all documents and image / signature captures uploaded to the NDLS Front Office SolutionEnsure compliance with utilisation of the Front Office Solution and Dual Screen TechnologyComplete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor.
Ensure that all mandatory courses are completed in a timely manner as defined by your supervisorEnsure a full understanding of SOP's and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role.Ensure any serious discrepancies, security breaches or any breaches to data is reported immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager and Head of Security.Flexibility to travel to cover in NDLS Centres other than your base locationCommitment to working Saturdays as part of a fair roster rotation of sameAt all times adopt a safe and professional behaviour by exercising due regard for the health and safety of yourself, colleagues and members of the public, in line with the Company's policies and proceduresEnsure full compliance with the Company's Code of Integrity, and act in accordance with SGS Ireland's Equality & Diversity Policy.This is not a definitive list and other duties may be added on an Ad hoc basis.Qualifications· Leaving Certificate and/or FETAC 5 skills certificate or greater