Job description Together we can!
Do you thrive in a fast-paced environment where accuracy and excellent communication skills are key?
Are you passionate about providing exceptional customer service?
If so, then a Customer Care & Sales Retention Agent role at Vodafone could be perfect for you!
In this dynamic role, You'll be a customer advocate, negotiator, and problem-solver, all rolled into one.
You'll play a vital role in our company's success by turning potential customer churn into loyal, long-term partnerships while being the first point of contact for Vodafone customers, ensuring a seamless experience across various touchpoints.
We offer: €12.70P/H Paid Weekly Loyalty rewards.
Attractive Staff Discounts & Incentives.
Career Progression Opportunities.
On-Going Training & Development.
Discounted Health Care.
Employee Assistance Program available for employees & their families.
Staff referral scheme.
Responsibilities: Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Deliver exceptional customer service by actively listening, empathizing, and providing creative solutions to retain their business.
Effectively troubleshoot issues related to orders, plans, and billing.
Accurately enter customer information, plan details, and order specifications into Vodafone's CRM system.
Maintain and update databases to ensure all information is current and readily accessible.
Collaborate with other departments (e.g., technical support) to ensure customer issues are resolved efficiently.
Proactively reach out to customers at risk of cancellation to understand their concerns and identify opportunities to address them.
Negotiate contract renewals, pricing, and other terms to find win-win situations for both the customer and the company.
Analyse customer feedback and identify trends to develop and implement strategies that improve customer retention.
Track and meet sales retention targets.
Maintain accurate records of customer interactions and outcomes.
Stay up-to-date on company products, services, and promotions to effectively communicate their value to customer Uphold Vodafone's high standards for customer service by providing clear explanations and solutions.
Communicate effectively with internal departments to facilitate order fulfilment.
Qualifications: Minimum of 1 year experience in a customer service or data entry role (or a combination of both).
Strong computer literacy with proficiency in Microsoft Office Suite and CRM systems (a plus).
Excellent attention to detail and accuracy in data entry.
Exceptional communication and interpersonal skills, with the ability to build rapport with customers.
A problem-solving mindset and the ability to find solutions independently.
The ability to work effectively under pressure and meet deadlines in a fast-paced environment.
A positive and professional demeanour with a passion for exceeding customer expectations.
Job Types: Full-time, Permanent Benefits: Employee discount Store discount Schedule: 8 hour shift Monday to Friday Work Location: In person