Executive Director (604) Are you interested in expanding your skillset to include an understanding of regulatory requirements and compliance? Join our team!
As an Executive Director of KYC Operations within our compliance team, you will be at the helm of managing the team that oversees the client due diligence process and KYC program, as per government regulations. Your role will involve close collaboration with the front office team and their clients to gather and authenticate the necessary information for completing the due diligence process and facilitating account opening. You will also be responsible for establishing and maintaining reports to validate adherence to regulatory and company standards, and for executing remediation's and action plans as required.
Job Responsibilities: Manage daily work assignments and priorities, ensuring goals and Service Level Agreements are consistently met. Manage the team's performance against Key Performance Indicators and objectives while analyzing metrics to identify opportunities for improving the overall client experience. Investigate and resolve escalated client onboarding issues through effective collaboration with functional partners, regional business managers, and client-facing teams. Communicate with Business Managers and Private Bankers regularly to ensure client onboarding expectations are met. Oversee talent recruitment, training, and career/performance development of team members. Identify opportunities to improve processes and tools through engagement with transformation partners. Required Qualifications, Capabilities, and Skills: Is this opportunity right for you? We are looking for candidates who are/have:
10+ years of experience within a financial services, operations, or compliance field. Extensive experience managing delivery across multiple work streams with varying timelines, priorities, and complexities as well as a deep understanding of the issues, concepts, and strategies that are unique to individuals transitioning to or in retirement. Demonstrated ability to manage tight delivery timelines, and ensure our organization is on track to execute and deliver strategic change that meets our goals. Proven ability to execute via successful internal partnerships with other organizations – with the ability to influence people at all levels across a broad variety of job functions. Excellent leadership skills – of programs, projects, teams, and employees – with a demonstrated track record for attracting and retaining top talent. Structured thinker, effective communicator with excellent written communication skills. Ability to crisply articulate complex concepts and strategies to senior audiences with poise and confidence. Exemplary leadership capabilities that foster motivation, growth, and integrity. Serves as a leader that drives results through others. Preferred Qualifications, Capabilities, and Skills: Is this opportunity right for you? We are looking for candidates who are/have:
Prior managerial experience. Experience in client onboarding, account opening, underwriting, documentation analysis, or related field. Bachelor's degree or equivalent experience preferred. Anti-Money Laundering or Know Your Client background a plus.
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