Location: Waterford Hospital
Computer Support Specialist
(Remote Work Opportunities)
NLCHI Solutions & Infrastructure
Temporary, Full Time (until March 31, 2026, with the possibility of extension)
Competition Number: 08710RP1
Hours: 75 bi-weekly (8 hour day shifts)
Salary: CG-29 ($27.07 - $30.07 per hour)
Posted Date: 14 August 2024
Closing Date: 21 August 2024
About Us Newfoundland and Labrador Health Services (NL Health Services) brings together five former separate health entities - Eastern Health, Central Health, Western Health, Labrador-Grenfell Health, and the Newfoundland and Labrador Centre for Health Information. The creation of a provincial health authority was announced following recommendations from Health Accord NL.
NL Health Services is responsible for delivering health and community services to more than 510,550 people living in Newfoundland and Labrador and employs over 22,000 people. NLHealthServices.ca
Job Summary The Computer Support Specialist provides front line analytical IT and security support in a complex, fast-paced health care environment. The position reports to the Regional Manager of Customer Service, Healthcare Technology & Data Management (HTDM) and assists with the HTDM Service Desk, a central point of contact on a day-to-day basis between Eastern Health end users and technical support staff.
As a Computer Support Specialist, you will exercise substantial judgment and autonomy to address and prioritize requests each day received through direct calls, voicemail, email submissions, self-serve portal, fax and walk-ups. Responsibilities include:
Identifying and analyzing computer support, hardware, and application problems and recommending/implementing solutions.Assessing various end user requests and determining hardware/software requirements for desktop users.Providing desktop and network support to multiple departments across geographically dispersed sites.Consulting with end users and vendors to evaluate systematic issues with computer hardware/software.Installing and testing vendor supplied software programs and modifying default configurations.Educating and orienting end users on the proper use of hardware and software.Maintaining a wide range of desktop operating systems and various applications.Installing network and local printers on desktop computers.Other related duties as required. Job Demands By applying for this job, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to):
Regularly moving/lifting objects 10 - 25 lbs., and occasionally lifting monitors and computer equipment up to 40 lbs. while working in awkward/confined spaces.Constantly performing fine finger/precision work while sitting for extended periods of time.Constantly requiring visual concentration to read computer monitors, repair and/or install equipment. Job Qualifications Graduation from a recognized college with a two-year or three-year program in Information Technology/Computer Support or a Bachelor of Computer Science Degree is required.
Successful completion of the CompTIA's A+ Certification OR MCSE Certification is required.
Minimum of two years of experience within the last four working in Information Technology is required.
Current working knowledge of TCP/IP Networking is required.
Experience with security protocols, secure communications and network-based service deployment and management is an asset.
Experience in the planning, deployment and support of information technology in a health care environment is an asset.
Demonstrated strong interpersonal, analytical, communication, and organization skills and the ability to work independently in a client-focused environment.
A satisfactory record of work performance is required.
*The successful applicant may be required to travel throughout the region.
To apply, please submit an up-to-date resume/cover letter or application form online, clearly demonstrating how you meet the required qualifications. Include your current mailing address, day-time contact number, e-mail address, competition and employee number if applicable.
Contact Information for Recruitment Related Inquiries: Telephone: (709) 777-7777 (5-2) or 1-800-563-3693
Email: ******. Applications/resumes are not accepted at this email address.
NL Health Services is committed to inclusive and barrier-free recruitment, selection, and onboarding processes. We will be happy to work with applicants requesting support during the process.
EXTERNAL APPLICANTS: We thank all applicants for their interest; however, only those selected for an interview will be contacted. The successful candidate will be required to provide a satisfactory Certificate of Conduct from the RCMP or local Police (Vulnerable Sector Check may be required), educational documents, registration/licensure if applicable, and Social Insurance Number.
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