48 Operations Specialist Hello, fancy joining us in a brand built to change up mobile?
We're 48 Mobile, a sub brand of Three Ireland.
the brand that celebrates people just like you & us - people who make smart choices.
We run on Ireland's Best Network; Three and our history is full to the brim with innovations that have set us apart from others in the industry.
We have great value connectivity for all, and we have 000s of customers who rely on us day in day out to keep them in touch with the people & things that matter to them.
We're a pretty curious bunch here and we love to get into the detail of what our customers want & need from us, not just for today, but for the future too.
When these things combine, phenomenal things happen.
So you can bet your last euro that you can get stuck in & deliver some pretty cool stuff for the millions of Irish customers that have yet to hear or experience the network that celebrates people that seize real value, every day.
Oh, and we're a pretty proud bunch too, we've been recognised consistently as having Ireland's Best Value Plan.
We're getting revived up to grow faster & bigger than ever & if you're up for the mission of making us the number 1 network choice in the Irish Market then read on!
Join us as A 48 Operations Executive You will have overall accountability for managing and coordinating end-to-end services, operational partner performance.
Working for the Head of Operations, you'll drive continuous service improvements, manage triage processes, and coordinate between technical partners and care teams.
What else it involves Management/Coordination of end-to-end services and operational partner performance in collaboration with It Ops.
(service Review, Performance Reporting, Stability/capacity and SLA Management).
Coordination of Continuous Service Improvements and operational fixes across partners in support of Amdocs Support the ongoing management of triage and how issues are identified and flow through from the Care team to Technical Partners.
Coordinate between technical partners and care on ticket volumes and shift left opportunities Manage key additional services like Revenue Assurance, Fraud, and Payment services.
Support Service Delivery teams in the coordination of major incidents, change management and problem management and the impact to the 48 business and customers.
Raise and manage tickets across vendors for BAU/ small change.
The skills we're looking for - Must Have Ability to direct, make choices, problem solve and work within teams.
Can demonstrate flexibility and agility to move between role types within teams.
Experience working in an operational environment that has external IT and managed service partners, identifying service improvements and driving through small changes Knowledge of Telecommunications and Compliance is an advantage, but not essential.
Can demonstrate the ability to gather, interpret and present information through the form of reporting for management and senior stakeholder consumption.
Ability to work in a fast-paced changing environment that shows flexibility, resiliency, self-awareness, and ability to support other team members.
Benefits of Working at Three Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office locations (3 days per week office based and 2 days working from home).
Please see job description for the office location of this role.
Competitive salary, annual performance bonus & pension contribution 25 days holidays plus 2.5 company days Annual Leave buy or sell (buy or sell up to 5 days AL each year) Healthcare Insurance through our flexible benefits programme.
Life assurance, phone & laptop, subsidized canteen Access to learning & development tools such as LinkedIn Learning Free on-site parking There's a lot more to us than meets the eye.
You may think you know us, but we're full of surprises.
Intrigued?
Join us and Be Phenomenal.
#Jobs - Apply now at: Three Ireland is proud to be an equal opportunities employer.
If you do not 'tick every box' in the job description above, there are likely other valuable attributes and skills you have that would make you a great fit for the team.
If you feel this role is for you, then please apply!
We are committed to equal employment and growing a diverse workforce.
We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status, civil status or membership of the traveler community, and we want our teams to reflect this!
If you require reasonable adjustments at interview, please let us know when scheduling your interview, or alternatively please email
