DCU Rooms DAC Job Vacancy Job Title: Accommodation Manager Responsible to: General Manager Description DCU Rooms DAC is recruiting for an Accommodation Manager to look after all housekeeping and cleaning requirements for its properties.
CRL is a busy, thriving company located in Dublin City University with three properties; Campus Residences Glasnevin, Campus Residences St. Patricks Drumcondra, and Campus Residences All Hallows.
Currently, there are 1,450 bedrooms across the three campuses, home to DCU students during term time.
During the summer months, we play host to a considerable number of national and international conferences, residential summer schools, English language students and individual tourists.
The duties below are an outline of the role, but the successful candidate will be required to adapt as the role evolves.
Key Responsibilities The Accommodation Manager will oversee all housekeeping/cleaning across the three campuses, Duties include; Regular housekeeping inspections and all associated admin work related to inspections; fines/damages/maintenance issues, including responding to and resolution of any queries/complaints in relation to housekeeping fines.
Pre arrival checks.
Dealing with ad hoc arrivals and departures throughout term time.
Responding to and resolving resident queries/complaints regarding housekeeping/cleaning issues.
Following up on housekeeping/cleaning issues reported by residents and guests.
Overseeing the tender for contract cleaning in conjunction with the Universitys Procurement team and the effective deployment of the contract on the ground.
Management of the contract cleaning team comprising supervisors/grounds and housekeeping assistants.
Ensuring the contract cleaning team has timely and correct information for smooth operation of the summer business; daily cleaning/services etc.
Working closely with the Front Office and Sales & Marketing and Conference Office teams.
Monitoring and maintenance of stock levels to avoid any disruptions to business.
Notifying the Estates Office, or persons responsible of any maintenance issues/requirements for bedrooms/public areas and following up on same.
Planning and coordination of routine site service visits for pest control, carpet cleaning, fire equipment inspections, lock servicing, window cleaning etc.
Contributing to the annual refurbishment plans through feedback to the Contracts manager and General Manager, identifying possible areas and issues for future refurbishments and upgrades.
Participating as a fire warden in the biannual fire drills.
Ensuring due diligence is taken for Health and Safety of self, other employees, guests and any other persons on the premises.
Reporting, and where necessary acting, in relation to any incident of accident, fire, loss or damage.
Identifying opportunities for process efficiencies in the Accommodation department.
Deployment of technologies to support and enhance core functions in the Accommodation department.
Qualifications/Experience/Skills A relevant qualification, e.g.
business, management, hospitality.
A minimum of three years experience as a Head of Department/Department Manager in a similar accommodation environment.
Previous experience of managing teams essential.
A motivated self-starter with previous experience of working on their own initiative and demonstrating creativity in their role, in relation to problem solving.
Excellent interpersonal and communication skills, with fluency in both written and spoken English.
IT skill required; a thorough working knowledge of MS Office, in particular MS Word and MS Excel.
Experience with reservation software systems is required.
Previous experience with financial systems an advantage.
Experience in the preparation of reports, financial analysis and annual budgets required.
A highly organised individual with excellent attention to detail.
A customer focused person, for whom customer service is at the forefront of all tasks.
An ability to resolve customer issues at first contact is vital.
Candidates should have a flexible attitude and be willing to work flexible hours if required.
Benefits: supplemented access to DCU courses, chance to increase annual leave days after a certain period of time, possibility to work from home after a certain period of time, parking offices closed for Christmas.
DCU Rooms DAC.
is an Equal Opportunities Employer Skills: Accommodation Manager Qualificaton Business or Hospitality management
