Outline of Position Oversees all aspects of Hotel cleanliness and maintenance in accordance with Company standards.
Responsible for the day-to-day management of a hotel and its staff.
Accountability for budgeting, planning, organising and directing all hotel accommodation and laundry services.
Key Duties and Responsibilities Operational Ensure the highest standards of cleanliness in all areas of the hotel, including rooms, public areas, back of house, staff areas and hotel exterior.
Conduct rigorous checking systems and ensure the team is fully trained in all aspects of the housekeeping department.
Liaise with the front office to coordinate the allocation of accommodation.
Liaise with all other departments within the hotel if and when required.
Manage staff rotas and supervisory cover for the housekeeping department.
Oversee repairs and maintenance of rooms and public areas (Dining areas, Gym, etc.)
Inspect the hotel daily to meet the highest hygiene, health, and safety regulations.
Recruit and supervise a team of room attendants, linen porters and maintenance in cooperation with the HR department.
Coordinate and arrange laundry and linen supplies.
Manage all laundry operations.
Manage hotel lost property as per company policy.
Carry out duty management shifts as required.
Planning and Organizing Ensure strict housekeeping SOPs are in place and continually updated and adhered to.
Ensure all team members attend all training as required by the company.
Ensure regular team and departmental meetings are held and that minutes of meetings are recorded, followed up and forwarded to the attention of the Hotel Manager.
Control and analyse departmental costs continuously and implement corrective actions as required.
Ensure adequate checklists and records are in place.
Oversee the annual operating budget for the housekeeping department.
Ensure oversight of key costs such as payroll, energy, stock and supplies.
Ensure all working materials/equipment, areas, and signage are maintained in good condition.
All faulty/damaged equipment and health and safety concerns are immediately reported.
Our expectations of you: Interact and communicate with clients, guests and colleagues in a courteous, friendly and professional manner at all times.
To be fully aware of all company policies and procedures.
To ensure all staff in your department comply with hotel policy regarding uniform and personal hygiene.
Be aware of the day's business, both in room occupancy, special requirements and VIP needs.
Be consistently well-groomed and professional in appearance and presentation at all times.
Be innovative – develop and implement new ideas contributing to company success.
Protect and promote the image of The Address Collective at all times Strive for excellence.
Be a mentor for your team, and always lead by example.
Although mandatory, the above list of requirements is not exhaustive.
Reasonable flexibility will be required within your role.
