Role Accountabilities Responsibilities Sales & Activity Management: Flexibility to work across all Personal Lines departments securing renewals, processing amendments, cross selling and up selling across all product lines.Good negotiation and sales skills.Manage renewals and client retention in line with targets and compliance.Ensure all aspects of Mid-Term Alterations, Renewals, Accounts entry, claims liaison, and correspondence are completed.Ensure all files are up to date on Relay.Customer Relationship Management: Manage clients across departments handling renewals, MTA's, and queries related to Personal Lines products.Take personal responsibility for delivering the highest level of accuracy and quality in your work.Deal with all requests, internal and external, in a timely and efficient manner.Team Collaboration: Build great relationships across all teams within Arachas, working collaboratively to deliver on team targets and objectives.Compliance: Ensure all compliance standards are met during all processes.Requirements: APA Required.CIP preferred.Experience working in a fast-paced environment.Knowledge of Relay is an advantage.Excellent organisational skills, with the ability to prioritise, manage, multi-task, and execute daily tasks.Excellent communication and interpersonal skills with the ability to deal with internal and external customers.Excellent attention to detail.Ability to solve problems.Ability to work in a dynamic team environment.Be open to change and a fast-paced environment.Perform ad-hoc duties as required.Person Specification: Possess a can-do attitude and be open to rapid and evolving changes as our digital journey progresses.The ability to prioritize workloads and adapt to unforeseen events.A good degree of personal organization and a structured approach to time and resource management.Commitment to their own professional development.Work always with a customer-first approach in line with Arachas Culture.
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