Job Title: Account Manager DACH Region
Location: Cork, Ireland (Hybrid)
This role requires fluency in German Company Overview: Canto is reshaping the digital asset management (DAM) landscape. Our platform offers a singular source for brands to organize, access, and share digital assets, amplifying content value, accelerating production, and ensuring brand consistency. With an emphasis on efficiency and collaboration, we provide data-driven insights and harness AI to help companies not just manage but maximize their digital content.
Role Overview: If you have experience managing Tier 2 or Tier 3 accounts, roughly 200 to 300 accounts with ACVs up to 50K, within a SaaS environment & you love achieving your targets, then this is the role for you!
Role Responsibilities – What You Will Be Doing: Identifying opportunities for account expansion and revenue growth through upsell & renewal. Executing customer renewal cycles between 120-90 days prior to the account's respective subscription end date. Researching important details about existing customers to facilitate expansion opportunities. Be proactive in strategic planning; deliver value-based messaging to motivate customer actions. Partnering cross-functionally with Sales, Implementation, and Product teams to ensure a smooth transition from customer onboarding through the annual renewal cycle. Clearly documenting account health checks in preparation to communicate recommendations back to customers. Strategically planning customer 12-month roadmaps which continuously progress the customer towards their specific platform goals. Facilitating quarterly discovery conversations and performing account health checks to identify opportunities. Keeping opportunities & contacts up-to-date in SFDC with actionable next steps. Building trust and credibility with our customers as evidenced by positive customer feedback. Understanding the contractual language of all your customers to ensure ongoing success for Canto. Having Fun! Required Qualifications & Experience: Fluency in Written & spoken German and English. 3-5 years of account management experience working in software as a service (SaaS). Demonstrated success in a sales role by achieving and exceeding quota. Proven track record of regularly exceeding all assigned targets and goals. Successfully managed 200 – 300 customer accounts. Proven success analyzing customer accounts, identifying churn signals and escalating at-risk accounts. Proven experience creating account growth opportunities and building strong relationships. Highly proficient in leveraging internal tools to monitor customer activity and identify risk and growth opportunities. Strategic, target-driven & lover of all things Sales! What's so great about Canto - Elevate your Journey with Canto: Start-Up Spirit: Embrace the excitement and flexibility of a growing company. Hands-On Impact: Your work directly contributes to our success. Learning by Doing: Our growth plans provide real-time learning. Close-Knit Team: Enjoy a tight-knit, supportive work environment. Open Communication: We value transparency and open dialogue. Problem-Solver's Paradise: Apply creativity to real-world challenges. Work-Life Harmony: We respect the balance between personal and professional life. Growth Opportunities: As we grow, so do opportunities for our team. Cultural Exchange: Learn from diverse colleagues in a global setting. How We Do It – Our Values: We are Customer Obsessed. We make it our mission to understand our customers and their challenges. We Own the Outcome. We set goals based on outcomes that matter, measure our results, and up our game. We are Transparent, Curious, and Candid. We are truth-tellers, and default to transparency to build trust and collaboration. We Treat Everyone with Respect and Empathy. Always. We respect each other and have fun. Canto is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team.
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