Account Manager - Kilkenny, Ireland

Details of the offer

The details for the selected vacancy are shown below.
Overall Purpose of the JobTo take the lead in providing Facilities Management on a prestigious Life Sciences client facility. The successful candidate will be responsible for coordinating the day-to-day operation on the ground, coordinating the hard and soft services for the facility. Also included is accurately and efficiently coordinating the onsite services as per IFM requirements and guidelines, with reporting requirements to the EMEA Program team also a priority. The manager will also be responsible for liaising closely with the client and other stakeholders such as the in-country and Program teams with day-to-day matters and ensuring these are aligned with any overarching strategic objectives. A strong knowledge of regulated spaces for both soft and hard services is a must.
Main Duties and ResponsibilitiesFull H&S responsibilities for all Apleona related activities and targets.Full P&L responsibility for all Apleona activities and targets.Monitoring, managing and reporting on all expenditure. Ensuring expenditure does not exceed budget.Overarching strategy is to self-deliver; the manager must have a strong desire towards self-delivery of services and propose tactical solutions to achieve this.Full operational responsibilities for all Apleona activities and targets.Create succession planning and grow teams to achieve their best self.Strong focus on customer-centric approach to delivering and delighting clients.Manage the operational direction of outsourced resources, including quality performance, employed in the design, installation and operation of building, engineering and FM services.Manage and determine the best fit for purpose service providers and drive procurement, tendering and managing of outsourced vendors.Ensure that all contracts are in place with the subcontractors, including an appropriate SLA and Contract Summary Agreement.Adhere strictly to onsite OPs but also challenge the status quo and suggest alternatives to existing processes via change control mechanisms.Ensure all regulatory requirements are met.Monitoring all PPM and DM (reactive works) that may impact on the business, and liaising with the business to ensure the PPM can be completed whilst not affecting production.Maintain auditable records for all in-house and outsourced PPM activities and ensure all documents are filed in an orderly fashion.Ensure that all of the equipment is operational and that all equipment is working within defined parameters, settings and operational conditions as required.Constantly identifying and creating ways to improve efficiency across all facilities related services.Formal reporting to clients and Program teams.Take on ad hoc projects/duties as deemed necessary by the client and/or Contracts Manager.Person SpecificationUnderstanding of regulated facilities related services.Experience of working in cGMP & cGDP environments.Excellent knowledge of soft and hard services.Understanding of mechanical and electrical building engineering services, their design, operation and maintenance.Understanding of human resource management and being part of a team.Understanding of financial budgeting, management and control techniques.Working knowledge of service provision contracts and contract administration procedures.Excellent communication skills.Excellent problem-solving skills.Eagerness to learn and progress.Qualifications and ExperienceMinimum 5 years' experience working in a regulated facilities environment.Excellent PC skills, including Word/Excel/PowerPoint and project.Suitable experience in health and safety, and environmental issues.
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