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Admin Team Member, Business Support, FermoyVacancy Number: 26088
Business Support, Customer Service (Entry)
Job Type: Full-time
ESB is a purpose led company striving to create a brighter future for the customers and communities we serve, leading the transition to reliable, affordable, low-carbon energy.
Today, we operate one of the most progressive electricity systems in the world, with activities spanning electricity generation, transmission, distribution and supply in Ireland, Northern Ireland and Great Britain, and an international energy consulting business.
With almost 8,000 employees we invested €1bn in infrastructure last year, contributed over €2bn to the economies we operate in and distributed over €2m across a range of community initiatives.
This requires us to bring the best of our capabilities together to deliver innovative and value-driven solutions that enable our customers to live low-carbon lives.
ESB strives to foster an effective and inclusive culture where people engage, challenge and feel connected to our purpose, colleagues, customers and community.
Position Description This position will provide the successful candidate with the opportunity to develop/enhance the following skills:
In-depth knowledge of ESB Networks businessStrong Customer Service orientationUse of IT applications such as SAP, Excel, Sharepoint, Word etc.Key Responsibilities Work in accordance with agreed guidelines, policies and proceduresProviding excellent customer service to all Networks customersWork as part of a multi-functional team and support all units nationallyShare knowledge and skills openly with other members of the teamReporting – Support the efficient running of the Business by providing reportsFacilitate and support others in achievement of team goals and contribute positively to the development of the team and selfProviding clerical/project support to Network Supervisors, Project Leaders, and ManagersDemonstrate flexibility and adaptability to changeAnalysis of all Work Programmes from a delivery perspectiveResponsible for Sharepoint workflows and maintenance of Data.Monitor and report on completion of critical Programme items that have been prioritised for completion.
i.e., Continuity Programme.Look for internal best practice and better ways of process management.Ensure Business Support performance is monitored and highlighted to enable delivery of Work Programme 24 and future programmes.Working as part of a flexible team, the successful candidate will be involved with all aspects of the above work.
Experience and Qualifications Either 3rd Level qualification or equivalent work experience.Working knowledge of and competency in the use of IT systems such as SAP, SAP ISU, FMIS, PHR.Good communication skills with a strong emphasis on customer focus.Ability to work to tight deadlines whilst maintaining accuracy and appropriate attention to detailA flexible approach to workingAn ability to work as part of a team.Financial awareness of jobs planned vs actual costs, Date Management & Job ClosureLocation Fermoy, Co. Cork.
While training attendance in the office will be required 5 days a week and when training is complete a minimum of 3 days per week will be a requirement of this role.
ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working.
The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week.
All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.
Reporting to The successful candidate will report to the Business Support Supervisor, Delivery Support.
Why Work with Us? Opportunity to lead Ireland's transition to net zero carbon futureProgressive, hybrid working modelCareer development through mentoring and trainingCorporate Social Responsibility OpportunitiesSports and Social ClubsNetworking opportunitiesCredit UnionAccess to staff well-being programmesGenerous parental leave entitlementsStrong values-based and inclusive cultureStrong commitment to diversity, equity and inclusionGreat team environment working to our Core Values: Courageous, Caring, Driven and TrustedStarting at €32,400 per annum
Note: Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, ******
If you have any queries in relation to this job, please contact ******
Your application will be held in reserve for 6 months should you be suitable for the role.
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