Our client, a globally known pharmaceutical company, is looking for additional support in their Order Management department.
What should you know about the role? In this role, you will be the primary contact for business to business (B2B) customers, ensuring their orders are processed accurately and in a timely manner.
Administration tasks are a significant part of the role; hence, attention to detail is essential. The customer service element is different from a typical call centre: there is no ticketing system. While processing orders and performing everyday tasks, you will occasionally take customer calls and emails. Good prioritization and multitasking skills are essential.
What kind of candidates are we looking for? An ideal candidate is someone who genuinely cares about people, possesses good communication skills, and has advanced or near-native English proficiency, along with fluency in German. Previous experience in a fast-paced office environment or customer-oriented role is desirable but not mandatory. A can-do attitude, resourcefulness, and willingness to learn are key.
How do we select candidates? Suitable candidates will receive a phone call from a Cpl recruiter. After a quick chat about the role and your expectations, we'll submit your profile to a potential manager. In most cases, they will be interested in scheduling an interview. The overall selection process doesn't take more than a week.
What about compensation and other practical details? Salary is €16.41 per hour, with 37.5 hours per week, which is approximately €32,640 per year (before tax).
Contract will be with Cpl. Initially fixed term, but with a strong possibility of extension or turning into a permanent position. You'll be working Monday to Friday, regular office hours (8am – 4pm or 9am – 5pm).
There is a hybrid model in place: 3 days per week from the office in Dublin 22, and 2 days from home.
After successful onboarding and probation, you can request to work up to 6 weeks / 30 working days from abroad (T&C apply).
Would you like to apply? Please submit your up-to-date CV with your phone number and email. Suitable candidates will be contacted within 5 working days.
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