Administrative & Customer Care Specialist

Job DescriptionThe successful candidate will be responsible for the following activities:Processing applications received by post and phone, this includes document verification and payment processing activitiesMonitoring /answering of queries by telephone and/ or email to ensure they are dealt with within the service level agreement parameters.Handling of complaints in accordance with company proceduresPreparation of quality and productivity statistics as requiredCompilation and preparation of daily, weekly, and monthly reports.Collaboration with clients or third parties to identify and implement service improvements at an operational levelCreate and update training documentation in line with operational procedures.Provide training as and when required.Stock Control maintenanceManaging administration, communicating and coordinating with internal departmentsThe maintenance of call centre operational policies and proceduresHandle confidential information securely and in line with Records Management and Data Protection Policies.Provide support and assistance to other teams as required.QualificationsSkillsA minimum of 2 years' experience in an administrative roleExcellent written communication skills in English with the ability to compose professional correspondenceSelf-starter, detail oriented, extremely well organised, and able to manage time and multi-taskAbility to deal with clients in a professional and courteous mannerStrong PC skills including Excel, MS Office: Outlook, Teams, Word & PowerPointComfortable adapting to new situations and problem-solve in dynamic situations