Full Time Permanentposition Hybrid role based in our City Centre offices What we offer We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.
We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.
Further details on our benefits package can be accessed here Benefits (life- Role Overview Responsible for dealing with the day to day tasks within the team, dealing with customer queries, maintaining customer files and records, issuing quotes or payments and helping out on additional tasks outside the normal day to day work as required.
Team Background What you will help us to achieve Completes allocated work to the Team Quality standard and within agreed SLA's Handles and resolves customer queries efficiently and professionally Reports on own work on a daily or weekly basis as required Interacts with internal & external customers to deliver a prompt and efficient service Provides general administrative support to the team Carries out other duties as required by manager More specific responsibilities will include What you will need to be successful in the role Excellent customer service focus Strong interpersonal and communication skills Ability to work on own initiative and as part of a team to achieve & deliver team targets Excellent PC skills Excellent organisational skills Commit to achieving required professional qualification Key Competencies Communication and Influencing Delivering Superior Customer Satisfaction Drive for Results Team Working and Cross Functional Collaboration About us Canada Life Group is the top-level European holding company for the Great-West Lifeco Group's European insurance, reinsurance, and asset management companies, with business operations in the UK, Ireland, Germany, and the Isle of Man.
European Technology sits within Canada Life Group and encompasses the technology community across all European entities, Irish Life Group, Canada Life UK, Canada Life Europe, and Central Technology Services.
European Technology supports the business strategy and collaboration of technology across all European divisions.
There are multiple IT units within European Technology, each of which has its own individual set of technology platforms.
Central Technology Services (CTS) provides IT infrastructure and security operations services to Europe.
The company reserves the right to draw up a shortlist as part of the selection process.
Where Agency assistance is required the Canada Life Recruitment Team will engage directly with suppliers.
Unsolicited CVs / profiles supplied to Canada Life by Recruitment Agencies will not be accepted for this role.
Canada Life Group Services is proud to be an Equal Opportunities employer.
We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued.
We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.
We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.
If you require any accommodations during the recruitment process please contact and we will be delighted to ensure you are fully supported to be your best.
CLGS supports Equal Opportunity and is regulated by the Central Bank of Ireland.
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