Who we are: Envipco is a global provider of Reverse Vending Machines (RVM's) with its Ireland base in Dublin.
For nearly four decades, Envipco has been working towards that mission.
We develop solutions worldwide that address the problem of waste disposal and promote and drive recycling rates for beverage containers of all kinds.
The secret of our success is based on our forward-thinking approach, passion to move forward and collaboration with partners in local markets.
Summary of Position: Coordinate Service Engineers by allocating tasks and recording activity information in a Service Management System.
Interacting with front-line customers by phone/email and completing general Sales and Service administrative tasks, such as contracts and quotations Tasks: Communicate directly with customers (logging service calls, giving updates, admin with customers head offices) Coordinate service engineers' activities (maintenance, breakdowns & quoted works) Proactively trigger escalations when necessary Maintain the Service Management system in real-time Administer quotations for product sales and service activities Ensure all requirements under H&S legislation and required quality systems are actively adhered to Actively demonstrate the support of other areas/departments within the company to ensure a team spirit is observed Any other reasonable request compatible with the job description Profile: Leaving Certificate.
Previous similar experience essential Working in a B2B Call Desk environment (preferred) Experience of Service Administration (preferred) Competencies: Customer focussed Enthusiastic and proactive with a 'Can Do' attitude Naturally administrative, structured and organised Attention to detail and able to follow processes Strong numeracy and literacy skills Able to work under time pressure with a sense of urgency Able to work under own initiative unsupervised IT literate (specifically: MS Word and MS Excel) Communicative Flexible/adaptable Stress Tolerant Professional Team player Ability to work safely Key Measures: Typical Admin performance standards (accuracy, quality, timeliness), H&S compliance, Specific objectives agreed through appraisal.
This awaits you: A diversified job in a qualified and committed development team.
Independent way of working.
Participation in the growth of a dynamic, international company.
If you are ready to take on this exciting opportunity, apply now and contribute to our success.
