Responsibilities·Represents Honeywell in all customer interactions in a manner that is consistent with Honeywell values.·Safety: meet the Corporate, customer and legal obligations of Health, Safety and Environment (trainings, use of PPEs and safety observations)·Customer growth and development: Identifies and develops opportunities for business growth cooperating actively with sales to progress them having an active and influential role with the customer to develop the solution.
Actively engages with sales to pursue the opportunities (actively generates sales leads)System upgrades and modifications (Installation/configuration/implementation & commissioning) of Honeywell's product range including Industrial control & safety systems, 3rd party DCS Systems or SCADA products to meet customer specifications.
Performs systems modification and upgrades (of different level of complexity according to job qualification)Maintain the customer equipment to the required standard regularly performs preventive maintenance and promptly intervene on maintenance needsSystem diagnosis: Diagnosis and escalation for rectification of issues in application software.Quality of delivery: Deliver promptly against service request, respecting agreed timingInternal processes and reporting: Adopt and adhere to global standard in terms of tracking of actions (tools and timing) and promptly submit timesheets and billable work to ensure on time invoicingApplication support: based on business requirements and resource planning by the company, dedicated application support will be given to selected customersOn request of management participation in progress meetings with customers Technical Skills & Specific Knowledge RequiredAwareness of electronic systems (installation/configuration/implementation)Understand the project life cycle from requirements to deliveryUnderstanding the cost structure of service agreements and making appropriate cost-effective decisionsKnowledge of project management skills: able to use project documentationEnglish at proficient level (able to read, write and understand spoken English).Excellent interpersonal skillsExcellent customer handling skillsAbility to multi-task and prioritise workSelf-motivated and able to work with minimum supervisionFull Ireland Driving LicenseEducation & Work Experience10+ year of experience in field service engineeringExperience with Experion PKS Hardware & Software, in addition to Hiway, TDC, & TPS system experience including LCN, UCN, and Hiway equipment, along with PC/Networking experience.Degree qualification Or equivalent Apprenticeship Qualification in an area of Technology - Electronics, Automation, Control/Instrumentation, Cyber, Computer Science.Minimum one Level 4 CEAT (or two Level 3 CEAT certification)
