We are recruiting an Advanced Field Service Engineer to join our team in Ireland. You will perform maintenance, audits, configuration, programming, installation/commissioning, upgrades, and migration of complex/advanced Honeywell control systems (EXPERION PKS, TPS/TDC300). Your time will be spent validating customer requests, developing/maintaining/improving customer relationships, upgrades/migration planning and execution, all while ensuring Right and Fast Delivery.
Overview of the roleSupport the LSS (Life Cycle Service & Support) business and drive the Services business growth and profitability with customer satisfaction and safety record.Responsible for the delivery of the support services to customers respecting global standards and processes.Understand customer needs and resolve issues through technical knowledge.Know customer's site and contacts and use Honeywell support network to provide excellent service and quality to customer.Focus on Customer growth and development.Identify service business opportunities in the customers' installed base.Principal ResponsibilitiesRepresents Honeywell in all customer interactions in a manner that is consistent with Honeywell values.
Safety: meet the Corporate, customer and legal obligations of Health, Safety and Environment (trainings, use of PPEs and safety observations).
Customer growth and development: Identify and develop opportunities for business growth cooperating actively with sales to progress them having an active and influential role with the customer to develop the solution. Actively engage with sales to pursue the opportunities (actively generate sales leads).
System upgrades and modifications: Installation/configuration/implementation & commissioning of Honeywell's product range including Industrial control & safety systems, 3rd party DCS Systems or SCADA products to meet customer specifications. Perform systems modification and upgrades (of different levels of complexity according to job qualification).Maintain the customer equipment: Regularly perform preventive maintenance and promptly intervene on maintenance needs.System diagnosis: Diagnosis and escalation for rectification of issues in application software.Quality of delivery: Deliver promptly against service requests, respecting agreed timing.Internal processes and reporting: Adopt and adhere to global standards in terms of tracking of actions (tools and timing) and promptly submit timesheets and billable work to ensure on time invoicing.Application support: Based on business requirements and resource planning by the company, dedicated application support will be given to selected customers.On request of management, participate in progress meetings with customers.Technical Skills & Specific Knowledge RequiredAwareness of electronic systems (installation/configuration/implementation).Understand the project life cycle from requirements to delivery.Understanding the cost structure of service agreements and making appropriate cost-effective decisions.Knowledge of project management skills: able to use project documentation.English at proficient level (able to read, write and understand spoken English).Excellent interpersonal skills.Excellent customer handling skills.Ability to multi-task and prioritise work.Self-motivated and able to work with minimum supervision.Full Ireland Driving License.Education & Work Experience10+ years of experience in field service engineering.Experience with Experion PKS Hardware & Software, in addition to Hiway, TDC, & TPS system experience including LCN, UCN, and Hiway equipment, along with PC/Networking experience.Degree qualification or equivalent Apprenticeship Qualification in an area of Technology - Electronics, Automation, Control/Instrumentation, Cyber, Computer Science.Minimum one Level 4 CEAT (or two Level 3 CEAT certification).Additional InformationJOB ID: HRD241644Category: Customer ExperienceRelocation Tier: Tier 1Band: 03Referral Bonus: 3000Requisition Type: Standard RequisitionFLSA CODE: Nonexempt
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