Organizational Background Information Role TitleAirfreight Imports Operations Specialist
Business UnitDHL Global Forwarding (Ireland) Ltd
LocationCedar Drive
Scope of Role • Processes, handles and distributes all required documents in the receiving area
• Performs delivery arrangement
• Ensures customer requirements are met & documents are completed in a timely & efficient manner
• Liaise with GSC team re: customer specific requirements. Processes, handles and distributes all required documents in the shipping area
Reports toAirfreight Import Manager Dotted Reporting line
Days & Hours of Work Mon – Fri: 09.00 – 17.30, or such hours as are deemed necessary to fulfill the requirements of the role Role Profiler
Airfreight Import Manager Accountabilities Key activities Key AccountabilitiesCreates/confirms transport order to ensure delivery of the shipment to the final customerManages customer booking & booking optimization, either by opening the file or liaising with GSC teamMaintains excellent relationships with suppliers (internal/external), as appropriatePrepares, controls & distributes all required Import documents to counterparts (carrier, consignee, supplier, GSC etc.)Checks responses from counterparts & finalizes validation of required documentsResponsible for compliance with CDZ regulations as part of Import processUpdate CW1 re operations irregularitiesEnsure full compliance re managing & achieving local & regional KPIsResponsible for opening, invoicing, closing & filing all shipments in line with standard procedureManage customer specific billing & EDI invoicing processesManage 3rd party billing • Advises Product & Customer Service re performance issues of suppliers & proposes solutions to improve/correct performanceParticipate in the implementation of operational processes and perform work to the standards of Good Distribution practice (GDP) for Life Science business, as requiredEnsure operational compliance to all revenue and international trade legislative requirements, in addition to all DGF IE policies and procedures (H&S, Quality, Environmental, HR, etc), and work in a manner that supports the Company environment programme Competencies Relationships with others
• Communicates in an open and honest manner.
• Treats others with respect, develops trust and values diversity.
• Demonstrates sensitivity to diversity, i.e., culture, gender, age, religion, race disability.
• Develops effective relationships with employees, peers and managers.
• Confidence in dealing with all levels in the business over the telephone and also on a face-to-face basis.
• Ability to remain calm when dealing with difficult people.
• Good listening skills and ability to respond in a clear, respectful manner.
Teamwork
• Commitment to fulfilling their role in a team.
• Supportive approach to other team members.
• Shares information, knowledge, ideas and experience freely with others.
• Commits to team decisions and contributes to building a team spirit
• Works collaboratively with others to achieve team or business objectives.
• Establishes acceptable levels of quality and quantity of work; reviews, recognises and supports achievement
• Encourages and motivates team members and work colleagues Customer
Orientation
• Basis decisions on how his/her actions impact on customers and DHL.
• Builds and maintains effective relationships with customers, suppliers and other departments.
• Focuses on the needs of customer and seeks to meet and exceed expectations.
• Quickly and practically solves problems, seeking advice where necessary.
• Appreciates what customers want and continuously strives to meet customer expectations.
Problem Solving
• Identifies issues, problems and opportunities.
• Deep dives to identify root causes of issues
• Applies formal problem solving techniques
• Evaluates risk
• Gathers information and analyses cause and effect
• Quickly and practically solves problems
• Establishes effective work processes and measures
• Documents and communicates awareness of the problem, solution and action taken Commitment to Excel
• Achieves work targets and is willing to take on additional roles/responsibilities
• Continuously reviews current processes
• Seeks and is open to feedback from others
• Always behaves in a manner consistent with DHL's values
• Demonstrates a positive attitude to change
• Flexible approach to work
• Looks for opportunities in a changing situation
• Provides detailed advice to others
• Takes initiative to keep skills up to date
Procedural Skills
• Ability to organize own workload across a range of responsibilities & meet deadlines
• Ability to select appropriate procedures
• Ability to follow procedures
• Ability to meet procedural deadlines
• Ability to improve an existing procedure
• Ability to create a procedure Attention to Detail
• Ability to work with lots of data to high level of accuracy
• Ability to apply high attention to detail to written (text) documents
• Ability to follow through on procedures and ensure completion
Skills / Qualifications: Expected years of experience (Minimum)
• Extensive knowledge of AFR Import Operations
Expected Qualifications
• Good MS Office skills
• Strong administrative skills
• Results driven with excellent attention to detail
• DG certification an advantage
• Envirotainer training an advantage
• Logistics related qualification desirable
The above statements are intended to describe the general nature and level of work performed by people assigned to this role. They are not intended to be construed as an exhaustive list of all job duties performed. The Company reserves the right to revise or amend duties at any time.
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