Analyst/ Senior Analyst- Customer Meeting Services (Cms),Hcp Contract To Pay– Italian Hub

Details of the offer

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
About us Eli Lilly Cork is made up of a talented diverse team of over 1,800 employees across 38 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more.
Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidized canteen, onsite gym, travel subsidies and on-site parking. In-house People Development services, Educational Assistance, and our 'Live Your BEST Life' wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.
Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, Age & Culture, LGBTQ+ and GIN-Gender Inclusion Network.
The CMS HCP Contract to Pay team supports Lilly Meeting Owners with meeting planning & oversight, HCPs Contracts and payments execution and the reporting of transfer of value (TOV) to enable compliance with the EFPIA Disclosure Code. The Meetings & Congresses teams provide support for Meetings Oversight, while the CMS HCP Contract to Pay teams located in the GBS complete Health Care Provider (HCP) contracting, payment, expense reimbursement and compliance support.
This is a 12-month fixed term contract.
Responsibilities: Be seen as a "go-to" information resource for Contracting to Pay queries both from external HCPs and internal business partners.Provide excellent customer experience through the timely coordination & execution of HCP contract to pay processes for assigned country.Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs.Ensure compliance with data capture requirements to support Lilly's ToV Disclosure requirements.Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved.Ensure efficient and effective issue resolution for queries escalated from CMS Associates.Effectively coach & mentor the CMS Associates to ensure they deliver excellence and compliance across key processes.Support global/regional CMS projects as required.Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members.Personal Attributes Ability to handle complexity and utilize analytical skills, with attention to detail.Ability to proactively & effectively analyse & resolve problems.Ability to effectively prioritize and complete key tasks and deliverables.Able to respond flexibly and empathetically to customer needs.Ability to work in local/regional/global team environment and communicate effectively.Requirements: Experience and Education 3-4 years' customer facing experience with excellent communications & compliance skills.Bachelor's Degree (or equivalent work experience).Fluency in English and in Italian is a requirement.Experience in Sales Force, SAP P2P module, MS Office including Visio is an advantage.Experience with Contracting systems is an advantage.Additional Information *Travel Percentage – Up to 10% international travel may be required.
Note: When applying internally for a position your current supervisor receives notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to applying.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
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Nominal Salary: To be agreed

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