Amazon Published 18 Sep 2024
Share this job Dublin, Ireland
Remote
Full Time
Role Highlights Python
Ruby
GO
Java
C#
Data Science
Computer Science
Customer Success
Relational Database
Information Technology
Web Services
System Administration
Cloud
TroubleShooting
SME
Operations
Startup
Streaming
Search
Routing
Switching
FireWalls
Mathematics
Physics
Scripting
Optimization
Security
Tools, Libraries and Frameworks AWS
Windows Server
Microsoft Windows
Oracle SQL
RedShift
Flink
Ubuntu
CentOS
DNS
MySQL
PostGres
AD
Description Members of the AWS Cloud Premium Support team leverage their expertise in cloud technologies to provide advanced monitoring and troubleshooting solutions to customers. The role involves interacting with a diverse range of clients, including high-profile companies, to resolve complex technical issues. Engineers work closely with AWS architects to reproduce problems and help enhance AWS services through customer feedback. Continuous learning and career development opportunities are integral to the position as the team grows globally.
Required Qualifications and Skills The role requires effective communication in both English and Spanish, with a minimum of two years of relevant experience. A bachelor's degree in a technical field, such as Information Technology or Data Science, is necessary or equivalent experience. Candidates should have exposure to streaming technologies and demonstrate proficiency in system administration and troubleshooting in Linux or Windows environments. Skills in scripting and understanding cloud computing concepts are also essential for success in this position.
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Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
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